Job Description

An opportunity has arisen for an enthusiastic individual to join our friendly and supportive team at Woodcote Medical. The post holder will work primarily in the Administrative Team, but will provide cover and support to the Reception team when needed.

The working pattern required is detailed below, however flexibility is required for covering annual leave and sickness absences.

Monday to Friday: 7.45pm - 1.30pm / 1.30 - 6.30 / 2.00 -8.00pm several shifts are available that range from part time to full time

Main duties of the job

You should be experienced in delivering excellent customer service, maintaining professionalism, discretion and confidentiality at all times and able to work well under pressure both independently, and as part of a team.

The main duties of this role involve providing customer service and ensuring that our patients are treated with kindness, professionalism, and efficiency. Telephone interactions must maintain a high standard of empathy and professionalism. Responsibilities include accurately recording relevant information in patients' healthcare records, assisting with patient registration, and processing information promptly.Job summary

You will work across our surgeries in Purley and Coulsdon and will provide cover for the Reception team when needed. This will involve greeting and directing patients, booking appointments and assisting patients.

Full training will be given but Medical Administration and Receptionist experience in a similar environment would be an advantage

Accurately clinically coding data on the clinical system into the patient record To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician To report any significant events that occur in relation to document management and participate in any associated learning from incidents Action all incoming correspondence, emails and mail in a timely manner Scan patient related documentation and attach scanned documents to patients healthcare records Process changes to patient registration, deduction of records and new patient registrations Providing help and advice to patients including the completion of online medical requests and booking of appointments Covering colleagues shifts in the event of sickness or annual leave.

Person Specification

Essential criteria

Experience of working in a GP practice Ability to work on own and as part of a team Ability to prioritise tasks Ability to work in a pressurised environment Ability to maintain confidentiality Good understanding of IT Good communication skills in person, on the phone and in writing A flexible approach and an ability to demonstrate empathy

Desirable criteria

Experience of Emis, GP Triage systems Microsoft office
Job Types: Full-time, Part-time, Permanent, Zero hours contract, Graduate

Pay: 20,690.00-25,809.50 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs Free parking On-site parking Store discount
Work Location: In person

Application deadline: 29/05/2025