Job Description

A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.



Applicants should have a passion for wanting to provide high quality customer service as the first point of contact to the department, and be able to thrive in a fast paced and sometimes unpredictable environment.



Previous applicants need not apply.

The role involves:

Registration of patients attending the Emergency Department



Providing a courteous and efficient reception service



Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines



Dealing with a variety of enquiries made in person or by telephone



Undertaking any other tasks as directed



You will need to demonstrate excellent communication/ interpersonal skills, be able to work under pressure, demonstrate self-motivation and be a team player with a wide range of varying duties.



You will take pride in your work, and always be professional, proactive and courteous. Previous receptionist experience and keyboard skills would be an advantage.



Our successful applicant would need to be flexible as the job entails working nights, weekends, bank holidays with unsocial hours as part of the role.

For further information on working for our Trust please visit:

https://yorkhospitals.pagetiger.com/hdjgxd



Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants



27 days holiday rising to 33 days (depending on NHS Trust service)



A generous relocation package of up to 30% of salary (capped at 18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage .



A variety of different types of paid and unpaid leave covering emergency and planned leave



Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme



NHS Car Lease scheme and Cycle to Work scheme



An extensive range of learning and development opportunities



Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment:

job description.



Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.



Working for the Trust



Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.



Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr. recruitment@nhs.net .



As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.



Armed Forces Friendly Employer



We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.