Job Description

Job Overview:

Clayton Brook Surgery is excited to recruit an Administrator / Secretary to join our team. We would ideally like someone with experience in working in a GP practice and have a knowledge of our GP Clinical System EMIS Web. You must have excellent administration, customer service and typing / data entry skills. The contracted hours are 35 hours per week. You must be able to work under pressure and be flexible with working hours, as you may be asked to work overtime or vary the hours worked depending on circumstances as they arrive. Working hours are subject to change in light of any future changes within the practices. The successful candidate will be expected to work at our partner practice, Moss Side Medical Centre in Leyland, on occasions and therefore candidate mobility is expected.

The role is to offer administrative and secretarial assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Manage and process patient referrals, Insurance and SARs requests, support processing medical records and Safeguarding administration. Liaise with third party services or healthcare professionals in a courteous, efficient and effective way

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Clayton Brook Surgery has a great cohesive team ethic and working environment. We have GP Partners, Salaried GP, 1 Advanced Nurse Practitioner, Practice Nurse, HCA, Medicines Co-ordinator, a Business Manager, Operations Manager and a team of Receptionist / Administrators. We are also Training Practices with our Partners being GP Trainers / Educators.

The role of Administrator / Secretary is a key role within our practice and we are looking forward to welcoming a new member to the team in what is an exciting time in General Practice.

Duties to include

Creating and processing clinical referrals for patients Following up referrals with third party providers Processing Insurance Report and SARs requests Patient liaison Supporting Reception / Administration team with telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Computer data entry/data allocation and collation; processing and recording information and changes in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying Scan letters / reports to patient records as appropriate Computer data entry Supporting practice with managing patient records both in and out of the practice Supporting practice with Safeguarding administration Be flexible and able to cover all reception duties as necessary and covering staff annual / sick leave To have a thorough knowledge of all Practice procedures Any other tasks allocated by managers
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Job Types: Part-time, Permanent

Benefits:

Company pension Free parking On-site parking Store discount
Schedule:

Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 3 years (required) Administrative: 3 years (required) Secretarial: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 07/11/2025