Job Description

About Us

We are a leading private dermatology and aesthetics clinic, offering high-quality medical and cosmetic treatments in a modern, professional setting. Our team includes experienced dermatologists and surgeons, and we are committed to delivering exceptional patient care. We are looking for a well-presented, organised, and confident Receptionist to join our front-of-house team.

Role Overview

As the first point of contact for patients, you will ensure a welcoming and seamless experience from arrival to departure. You will work closely with clinical staff to support day-to-day operations and will be responsible for key administrative duties, including appointment management, consultation preparation, and payment handling.

Key Responsibilities

Greet patients and visitors in a warm, professional manner Provide consultation and medical history forms and ensure accurate completion Schedule, confirm, and manage appointments via the clinic's booking system Liaise with doctors and surgeons to support efficient clinic flow Process payments (card and cash), issue receipts, and maintain accurate transaction records Handle cash securely, including balancing the till at the end of the day Respond to phone and email enquiries promptly and professionally Maintain a tidy and welcoming reception and waiting area Support with filing, data entry, and upkeep of patient records Ensure all patient interactions are handled with discretion and in line with GDPR
Requirements

Minimum 1-2 years' experience in a receptionist or administrative role Experience handling payments and working with a till or POS system Strong organisational and multitasking skills Confident working in a busy, fast-paced environment Excellent communication and interpersonal skills Proficient in Microsoft Office; experience with clinic management software is a plus Professional appearance and patient-focused approach
Desirable

Experience in a private medical or aesthetic clinic Familiarity with dermatology or cosmetic procedures First aid or medical receptionist training (desirable but not essential)
How to Apply

Please send your CV and a short cover letter outlining your suitability to recruitment@manchesterdermatologyclinic.com

Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Benefits:

Employee discount Flexitime
Schedule:

10 hour shift Weekend availability
Application question(s):

Do you have at least 1-2 years of experience in a receptionist or front-of-house role? Have you ever worked in a private medical, aesthetics, or healthcare clinic? Are you confident handling payments, including both card and cash transactions? Are you comfortable working in a busy, high-pressure environment with walk-in and booked patients? Are you available to work occasional Saturdays or evenings if needed? How would you handle a situation where a patient is unhappy about a long wait time or treatment issue? Are you eligible to work in the UK without sponsorship? When would you be available to start, if offered the role?
Language:

English (required)
Work Location: In person

Reference ID: RECEPTIONIST MDC