Admissions Officer

Birmingham, United Kingdom

Job Description

- (220000X6)
Position Details School or Department Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £24,291 to £26,094, with potential progression once in post to £30,207 Band 500 Full Time, permanent, 36 hours per week Multiple positions available Closing date: 27th March 2022 Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens. Find out more about the benefits of working for the University of Birmingham. Job context Admissions is part of External Relations, which is the division responsible for delivering the University of Birmingham to the world and prides itself in seizing opportunities that will enhance the profile and reputation of the University. We communicate with many different audiences in order to build purposeful relationships internally, locally, nationally and internationally. We enable those who wish to apply to study with us to make informed choices and we implement pioneering approaches to student recruitment such as our sector-leading Offer Calculator. Job summary You will play a key role in delivering a proactive, efficient and effective service throughout the applicant’s journey from application to being admitting as a student at the University. You will have responsibility for liaising with a wide range of internal and external stakeholders. In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University. Main duties Processing applications

  • You will be responsible for receiving and processing applications to the University from initial application to registration. This will include using your judgment, expertise and knowledge to deal with queries, make decisions, issue offers, check that conditions related to the offer are met, and relaying final confirmation decisions. This will include:
    • assessing how well applicants meet the criteria, including prior study and/or whether overseas qualifications are comparable to the required UK qualifications;
    • assessing whether other non-academic requirements are met to a sufficient standard;
    • discussing criteria and applicants with Admissions Tutors;
    • discussing criteria with applicants who may enquire about their suitability for a course;
    • dealing with complex enquiries and taking action as required;
    • ensuring decisions comply with internal (eg fitness to practice) and external regulations (eg right to study in the UK);
    • assessing the fee status of applicants, classifying them as home or overseas as appropriate;
    • issuing certificates to overseas applicants for visa purposes;
    • flagging any issues relating to overseas students to the University’s International Student Team for discussion before decisions are made;
    • communicating decisions to applicants (these are legally binding offers so accuracy is essential);
    • maintaining a good general awareness of qualifications and flagging any developments to your Team Leader.
  • The University has a large number of admissions routes with each having its own process, as well as a number of different systems for which training will be given. Once you have been trained on systems and processes you will be expected to work flexibly across admissions routes as required.
  • You will need to be alert to the possibility of fraudulent applications by thoroughly checking documentation and flagging up when issues are detected.
  • You will need to work at a high level of accuracy within agreed turnaround times and to agreed performance targets.
  • You will be expected to proactively make suggestions for improvements to the service offered.
  • You will be required to work collaboratively with a wide range of colleagues to provide a service that meets the demands of applicants and other stakeholders.
  • You will also support new members of staff within the office, sharing advice, guidance and best practice. You may be asked to supervise staff from time to time.
  • You may be asked to work on projects relating to the work of the Admissions Office and the identification of service enhancements.
  • You will represent Admissions at Open Days, and may occasionally be required to represent the University at Offer Holder Visit Days and HE Fairs, providing advice and guidance to pre-applicants and applicants. An Admissions Officer may also be required to assist with the winter and summer degree congregations.
  • You will be required to undertake any other duties as may be reasonably required by the Director of Admissions.
  • Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
Required Knowledge, Skills, Qualifications, Experience
  • Educated to A level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
  • Minimum of grade C in Mathematics and English at GCSE or equivalent.
  • Ability to manage good working relationships with a wide range of stakeholders.
  • Highly proficient IT skills, and the ability to quickly learn new IT skills and software packages as required.
  • Proven ability to plan ahead and anticipate requirements, proactively planning own (and sometimes others’ workloads) to manage time effectively, progress tasks concurrently and work to deadlines.
  • Excellent verbal and written communication skills, including the ability to write for different audiences, and to required deadlines.
  • Excellent interpersonal skills. The postholder must inspire confidence and command authority with a range of colleagues and provide excellent customer service at all times.
  • A high degree of professionalism, tact, and diplomacy, and the ability to exercise discretion regarding the handling and management of sensitive information/issues.
  • A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach.
  • Ability to work effectively in a large, complex organisation, and to develop a good understanding of how the University and higher education institutions work.
  • Ability to understand policy and procedures and how to apply these.
  • Understands the importance of equality and diversity in the workplace.
  • Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures
  • An understanding of the admissions, marketing and recruitment processes in the UK Higher Education sector would be an advantage but is not essential as full training will be provided.
  • Proven abilities in applying close attention to detail and working under pressure to deadline.
Informal inquiries to Rhiannon Robinson (Public Engagement) via>
Valuing excellence, sustaining investment We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Primary Location GB-GB-Birmingham
Job Clerical/Administrative
Organization External Relations
Schedule Regular
Job Posting 16.05.2022, 6:00:00 PM
Grade (for job description) Band 500
Salary (Pay Basis) 24,291.00
Maximum Salary 30,207.00
Advert Close Date 31.05.2022, 5:59:00 PM

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    Full Time
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  • Job Location
    Birmingham, United Kingdom
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