Job Description

An exciting opportunity has arisen for a Band 3 Administrator to work with the Adult Congenital Heart Disease Clinical Nurse Specialist team in Bristol Heart Institute.
The successful candidate will have strong administration and organisational skills to be able to support and be an integral member of the team, ensuring the efficient running of the service.
This role will involve communication with patients and carers, the wider MDT and other specialist services to allow the team to case manage and deliver a well coordinated pathway of care to those accessing the service.
If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post.
Main duties of the job

• Reviewing telephone and email queries for CNS team.
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• Typing of CNS correspondence letters and filing
• To assist with preparation of the Outpatient clinics, liaising with other Trusts/ departments, chasing results and reports in time for clinic appointments.
• Liaising with NHS trusts across the South Wales and South West CHD Network
• Data collecting and auditing

About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
30 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year pa pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
387-SPS1387-MF
Job locations
Bristol Heart Institute
Terrell Street
Bristol
BS2 8ED
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

• Qualified in word processing or audio typing (or equivalent)

Knowledge and Experience
Desirable

• Clerical/administrative experience/Secretarial
• Previous NHS experience
• Understanding of specialist medical terminology
• Knowledge of NHS policies and/or procedures

Skills and Abilities
Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• Ability to deal with non-routine issues on own initiative

Person Specification
Qualifications and Training
Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

• Qualified in word processing or audio typing (or equivalent)

Knowledge and Experience
Desirable

• Clerical/administrative experience/Secretarial
• Previous NHS experience
• Understanding of specialist medical terminology
• Knowledge of NHS policies and/or procedures

Skills and Abilities
Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• Ability to deal with non-routine issues on own initiative