Job Description

Intrepid Travel is looking for an Adventure Specialist to join our team in our London office. Our Adventure Specialists embody our sustainable travel values and are passionate about creating positive change through immersive travel experiences. In this role, you will provide exceptional sales and customer service across multiple channels to support our travel agents and direct customers. You will be responsible for connecting with our customers to understand their needs and preferences and providing expert guidance to help them plan and book their dream trips.

The salary for this position starts at \xc2\xa325,859 with the on target earnings/bonuses available! This is a full-time permanent position, offered on a hybrid basis, with a 7-day rotational roster including evenings and weekends.

A \'day in the life\' of a Sales & Customer Service Consultant would have you:

Prioritising our customers and consistently delivering exceptional experiences

Sharing your passion and expertise to inspire customers to explore the world

Thriving on achieving sales targets and customer service KPIs

Collaborating with colleagues and fostering an environment of respect, acceptance, trust, and inclusivity

Being accountable for your own development and keeping your skills and knowledge up to date through training

Demonstrating adaptability and innovation across diverse functions to drive business growth and make a positive impact on the world through travel.

A bit about you

Sales and Customer Service experience in any form!

Personal and/or professional travel experience to Intrepid destinations

Creative and solution-focused attitude

Strong communication and interpersonal skills

Contact Centre experience in a multi-channel environment would be preferable.

Travel industry qualification and/or experience within the travel industry would be advantageous.

A bit about our people:

Our people reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

Work perks:

• Work-life balance is important to us. That\xe2\x80\x99s why we offer flexible work options, including work from home, with the option to work from anywhere for up to 4 weeks a year!
• You can experience Intrepid yourself with a FREE trip every year, plus an extra week of leave to enjoy it. And score further travel discounts for you, family and close friends.
• We support e-learning and professional development, with diverse global career opportunities.
• We provide an employee Assistance Program, a 24/7 service that offers counselling for you and your family
• We want to support the difference you can make to causes that are important to you., That\xe2\x80\x99s why we offer 20 hours of volunteer leave every year.

If you\xe2\x80\x99re here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible \xe2\x80\x93 we may close advertising early if the right person is identified.

Intrepid Travel