Job Description

Role Title: Adviser (Generalist Caseworker)

Location:

Flintshire (office-based during probation)

Salary:

25,872 - 30,639 per annum (depending on experience) Trainee roles start at 25,872

Hours:

37.5 hours per week (full-time)

Contract:

Permanent

Application deadline:

Midnight, 3rd August.

The full job description can be found via a link on the application form (via apply now button)

Could you help people navigate life's challenges and find a way forward?

We're looking for a motivated and compassionate individual to join our team as a generalist adviser

About Citizens Advice Flintshire

Citizens Advice Flintshire (CAF) is a trusted local charity, providing free, confidential, and impartial advice to the community since 1964. We help people resolve issues relating to benefits, money, employment, housing, family, discrimination, immigration and more.

In 2024 we supported over 9,200 people with more than 40,000 problems. With offices in Mold and Connah's Quay - plus outreach locations and remote services - we are proud to be a vital part of the support network for Flintshire's residents.

About the Role

As a

Generalist Caseworker

, you'll work with people from all walks of life, helping them to understand their rights, make informed choices, and resolve complex problems. You'll provide advice in person, by phone, and online.

Your role will include:

Advising clients on a wide range of advice issues (e.g. benefits, debt, housing, employment) Handling urgent cases and managing a caseload Carrying out benefit checks, completing benefit applications and requesting reconsiderations. Representing and negotiating on behalf of clients where appropriate Referring clients to specialist services or external organisations Identifying issues for research and campaigns Using our case management systems and adhering to quality standards Developing your knowledge and skills through regular training

Who We're Looking For

We are looking for someone who is:

Curious

, with a genuine interest in people and their problems

Non-judgmental and empathetic

, able to build trust with clients A

problem-solver

who enjoys doing research and finding solutions Skilled at

adapting communication

to meet different client needs Calm under pressure and able to

prioritise a busy caseload

A team player who is also confident working independently Comfortable using IT systems like Word, Excel, Google Docs, and case recording platforms

What We Offer

25 days annual leave (plus bank holidays) Up to 5% pension contribution Hybrid working after probation Ongoing training and support, including the Citizens Advice Generalist Advice Certificate A friendly, flexible and inclusive working culture The opportunity to make a meaningful difference in people's lives
Job Types: Full-time, Permanent

Pay: 25,872.00-30,639.00 per year

Benefits:

Casual dress Company pension Flexitime Health & wellbeing programme On-site parking Sick pay Store discount Work from home
Work Location: Hybrid remote in Mold CH7 1EG