Job Description

Please send CV and Covering letter to Anne@advicenmd.com to let us know why you are suitable for this job.

Adviser or Trainee Adviser. 1 role.

We are looking for an enthusiastic individual to join our team and make a real difference to the community. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job. The Advice trainee will learn about all aspects of our service and develop skills to deliver high quality advice. The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills.

Experience

Adviser must have at least 1 years experience working as an Adviser in Community Advice or similar role.

Full training will be provided for Trainee who will ideally have an understanding or some knowledge of the benefits system.

Skills

Ability to understand complex information and legislation

Ability to work with figures

Excellent interpersonal and communication skills

Ability to prioritise own workload and meet deadlines

Proficient IT skills

Ability to contribute to the work of a team

Citizens Advice, Advice NI or Law Centre Adviser Trained

Have excellent communication skills Be able to work in a team Be open-minded and non-judgmental Enjoy helping people

Knowledge/values

Understanding of the issues around poverty and the impact on individuals and communities

A commitment to the aims and principles of independent advice provision and its equality and diversity ethos

Advice giving

Interview clients over the phone or face to face using sensitive listening and questioning skills in order to identify query and present solutions Use information sources to find, interpret and communicate the relevant information. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Refer internally or to other specialist agencies as appropriate. Ensure that all work conforms to the Office Manual and quality standard requirements Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Assist with social policy work by providing information about clients' specific circumstances and ensuring recording of same Provide talks, attend information events Help with Social Media

Professional development

Keep up to date with legislation, policies and procedures and undertake appropriate training including a recognised accredited adviser training programme within the probation period Read relevant publications. Attend relevant internal and external meetings as agreed with the line manager. Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

Excellent IT skills for statistical recording, record keeping, calendar and document production. Ensure that all work conforms to systems and procedures.

Other duties and responsibilities

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service such as talks and presentations to other groups Demonstrate commitment to the aims and policies of the Community Advice service. Help with social media and promotion

Other

Flexibility to work evenings and weekends dependent upon business requirements

Ability to drive and use of car.

TERMS AND CONDITIONS OF SERVICE

Location:

Community Advice Newry, Mourne and Down. Ballybot House Newry

Salary:

Trainee Adviser starting at 23,000 (PRO RATA) and increasing when trained.

Experienced Adviser Salary to be discussed at interview.

Hours of work:

3-5 days per week (21-35 hours)

Leave Entitlement:

25 days plus 11 statutory days.( pro rata)

Pension Entitlement:

We are currently enrolled in a Pension Scheme.

Private health insurance after one year, with paid levels increasing after 5 and 10 years' service.

Death in Service Insurance.

Wellness half day for your birthday.

Other conditions of service shall be those applying to employees of Community Advice Newry, Mourne and Down.

Community Advice Newry Mourne and Down is a small organisation who provide an effective service across the district. We strive to ensure our workplace reflects our principles of equality and fairness is therefore a great place to work.

Community Advice Newry, Mourne and Down is an equal opportunities employer and we welcome applications from all sections of the community.

We reserve the right to enhance our shortlisting criteria.

Please note that we are unable to respond to applicants who have not been shortlisted.

Job Types: Full-time, Part-time

Pay: From 23,000.00 per year

Benefits:

Company pension Private medical insurance
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work Location: In person

Application deadline: 07/07/2025