Job Description

Job description

mesoestetic UK are a pharmaceutical skincare company at the forefront of the aesthetics industry worldwide. We are looking for a bright and enthusiastic person to join our valued team at our new HQ in Knutsford, Cheshire.

The role of Aesthetic Customer Service Advisor with us requires you to have Beauty NVQ Level 3 Electrical route (or equivalent) in your background.

We aim to provide an amazing experience of service to our customers and we want a team who are keen to make the most of their job and have a high level of energy to give.

Duties include

:

Answering the telephone Providing advice and customer care via email or telephone which will require a high level of literacy and communication skills Using online CRM and inventory systems to process orders whilst offering product advice and suggestions Using Microsoft suite of software daily Attending virtual Teams / Zoom meetings Liaising with customers, colleagues, and courier companies Maintaining and championing product and treatment knowledge Attending virtual and physical training Responsibility for ensuring standards are maintained and improved upon Following procedures and pro-actively searching for improving processes where necessary Actively taking interest in the growth of the company Contributing with ideas and innovations Welcoming guests to the building, organising lunches and goodie bags General office duties.

Key skills required:

Excellent organisational skills Outstanding customer service skills Adaptable to embrace change and progression Excellent attention to detail Quick learner Team player

Job Perks!

Free parking Generous staff discount Free tea and coffee Regular company events Weekly staff training
mesoestetic is a high end company, growing fast and this is a busy and lively role - many opportunities for a person prepared to take responsibilities and grow with us.

This is full time, office based role in Knutsford.

The role is fixed term to cover maternity leave for 9 months. Although not guaranteed there is scope for the position to become permanent.

Job Types: Full-time, Fixed term contract

Pay: 25,000.00 per year

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday
Experience:

customer service: 2 years (required)
Licence/Certification:

NVQ Level 3 Beauty Therapy or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person