Job Description

To grow our aftersales department and to further enhance customer service and equipment longevity, we have created an AFM Field Sales Representative role. This role is essential for conducting on-site customer visits to assess plant condition, identify required parts and services, and support preventative maintenance planning. A dedicated field presence will, grow revenue, improve turnaround times, customer relationships, and equipment reliability. This role involves travel throughout the UK for a minimum of 3 days a week (excluding travel time) to attend customer sites.

About The Role

Carry out on-site health checks of customer equipment to assess condition and wear. Identify and recommend parts or maintenance actions to improve equipment reliability and longevity. Prepare and submit reports on site findings, including condition assessments and sales opportunities. Liaise with engineering and AFM team to review internal drawings, technical documentation, and BOMs to confirm correct parts. Prepare and issue quotations for parts and service. Provide market information and support the preparation of pricing on parts and service. Develop plans and tactics to support sales of equipment by enhancing the aftersales business. Act as a key customer point of contact for technical queries related to plant health and maintenance. Build strong relationships with existing customers and identify further business opportunities through service and parts. Travel throughout the UK (minimum 3 full days a week excluding travel) to attend customer sites. Support AFM team with planning preventative maintenance schedules and site-specific part kits. Promote the value of preventative maintenance and full life-cycle support of Kiverco equipment. Support the development and commercial offering for service contracts.

Required Criteria

Strong understanding of recycling plant and equipment, or a willingness to quickly develop knowledge of Kiverco machinery and systems. Good understanding of plant diagnostics, wear, and maintenance planning. Ability to interpret technical drawings, service manuals, and parts documentation. Excellent customer facing and communication skills. Willingness and ability to travel across the UK / Ireland at least 3 days per week. Demonstrated ability to identify aftermarket sales opportunities through technical assessment. Full driving license

Desired Criteria

Previous experience in a field service or technical sales role with heavy plant or equipment. Experience using CRM. Health and Safety awareness for working on live customer sites. Ability to carry out service work on site if required.

Skills Needed

About The Company

Kiverco, founded in 1993, stands out as an exceptional place to work, renowned for its commitment to quality and innovation in creating robust recycling solutions. The founder, Aidan McKiver, utilised skills from his upbringing to innovate in farm machinery, later channeling this expertise into Kiverco.


His focus on quality and process improvement laid the foundation for the company's growth. Kiverco's success is rooted in its specialisation in large-scale waste separation equipment, recognized internationally for its durable design and manufacturing.


The company's expansion is notable, with its first European plant installed in Portugal and Spain, leading to growth across Europe. Kiverco then entered the North American market with a plant in Ohio and established a significant presence in the Middle East.


The expansion into Australia and New Zealand was facilitated by securing a distributor, highlighting Kiverco's impressive global footprint

Company Culture

Significantly, Kiverco has doubled its manufacturing capabilities, reflecting its commitment to growth, innovation, and enhancing plant performance.


The team has grown to over 70 colleagues, underscoring a supportive and collaborative work environment. This growth has positioned Kiverco as a leader in the industry, renowned for its products' higher sustained purity, more uptime, and longer useful life.


Working at Kiverco means being part of a dynamic, growing company with a global reach and a reputation for excellence in the recycling industry.


The emphasis on quality, sustainability, and innovation, combined with a supportive team environment, makes Kiverco an ideal workplace for those passionate about making a positive impact in the world of recycling.

Company Benefits

Joining Kiverco offers the unique opportunity to be part of a pioneering team dedicated to creating the world's toughest and most sustainable recycling solutions, where innovation, growth, and a commitment to quality and environmental sustainability are at the core of every endeavor.


Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Flexible schedule, Tuition reimbursement, Free parking, Competitive salary, Perks Card, Work With Charities, Employee Recognition Scheme, Hybrid Working, Long service awards

Salary

Not disclosed