Job Description

Job Ref:

CAR1534

Branch:

Cargiant Main Site

Location:

Cargiant: 44-45 Hythe Rd, London NW10 6RS

Salary/Benefits:

32500

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Monday to Friday, 9:00am - 6:00pm

Hours per week:

40

Posted date:

31/07/2025

Closing date:

02/09/2025

About the Role

Cargiant, London's largest used car dealership, is seeking a dedicated and customer-focused

Aftersales Advisor

to join our dynamic Customer Service Department. You'll be the key liaison between customers and our aftersales support, handling post-sale queries, complaints, and repair coordination with professionalism, efficiency, and empathy.



This is a fast-paced role where your communication, negotiation, and organisational skills will shine. If you thrive under pressure and enjoy delivering excellent service, we want to hear from you.

Key Responsibilities

Handle customer complaints and queries by phone, in person, and in writing - always with a customer-first approach and in line with company policies. Manage a high volume of inbound and outbound calls daily, maintaining a calm, helpful, and professional manner. Ensure customer issues are resolved promptly, meeting deadlines and service quality standards. Welcome customers in a courteous and professional way during your controller duties. Schedule vehicle bookings, provide accurate repair timeframes, and obtain approvals for additional work when needed. Negotiate diagnostic, repair, and parts costs with prior authorisation from management. Arrange external repairs using authorised third-party service providers such as Halfords, main dealers, tyre, MOT, and exhaust centres. Process refunds for repairs, insurance products, and guarantees as authorised. Handle related administration including courtesy car agreements, repair estimates, trade orders, and vehicle repair documentation. Ensure compliance with internal procedures at all times.

What We're Looking For

#

Essential Skills Experience

Excellent communication and interpersonal skills Confident, enthusiastic, and proactive attitude Resilient under pressure with a strong work ethic Competent in using computer systems Full and valid UK driving licence
#

Desirable

Previous experience in aftersales or customer service roles Knowledge of the motor retail industry and Financial Services Authority guidelines





Cargiant is officially the largest car dealership in the World with 7000 vehicles in stock and retail sales of over 900-1000 cars per week! We opened our doors to the public in 1976 with the mission to change the car buying process forever. For over 40 years our customers have come from all over London and the surrounding areas because they trust us to remove the hassle, eliminate the stress but more importantly save them both money and time.



As a Cargiant employee you'll be based at the heart of Cargiant, a 48-acre site (equivalent to 30 football pitches or 720 tennis courts!) based in North West London. Having built its reputation on retailing great product at unbeatable prices, Cargiant has been instrumental in changing the perceptions of the used car sector, and are committed to offering their expert and friendly advice. Our awards include, the Motor Trader Industry Awards, Car Retailer of the Year Award and Used Car Awards from Car Dealer, to name but a few.