Job Description

After Sales Support Technician | Hellaby near Rotherham | Full Time | Competitive salary + Annual company bonus

Our client is a world-leading manufacturer of electronic security equipment for use in residential, commercial and industrial applications in the intruder alarm market. They design a wide range of multi-award-winning wired and wireless intruder alarm solutions, utilising market-leading technologies developed exclusively by our in-house R&D team.

In this role, you will provide technical support and advice to external and internal customers including engineers, sales representatives and distributors.

What can you expect in return?

• Potential for a home-based role
• Annual company bonus
• 25 days holiday + bank holidays
• Free parking
• Close to local transport routes

Are you the right person for the job?

• Experience in the installation and maintenance of Intruder Alarm Systems
• Good knowledge of current standards for the installation and maintenance of Intruder Alarm Systems
• Excellent verbal and written communication skills when dealing with both internal and external customers
• Good computer skills including data entry
• Valid UK driving license
• Ideally, the experience of Castle and company products
• Experience with the use of Microsoft Office software products

What will your role look like?

• Answering calls from customers and assisting with technical issues
• Managing customer complaints, returns and repairs collecting all required information
• Supporting the achievement of company and team KPI\xe2\x80\x99s with regard to answer rate, speed of answer and customer service
• Accurate and timely logging of calls aiming for first time fix of problems
• Taking ownership of customer issues reported and see problems through to resolution
• Appropriate Research, diagnosis troubleshooting and identification of solutions to resolve customer issues
• Providing prompt and accurate feedback to customers
• Ensuring proper recording and closure of all issues
• Promoting company training that may benefit customers
• Assist with building demonstration kits for customers and display boards for use at Trade Shows, Exhibitions or Distribution Outlets when required
• Complete site visits when required to determine issues with problem sites

If you have experience and qualifications in the areas above, with the ability to work as part of a team, with focused and individual skill-sets, then our client wants to hear from you!

Any unsolicited submissions from recruiters will be considered a gift

What\xe2\x80\x99s next? It\xe2\x80\x99s easy! Click \xe2\x80\x9cAPPLY\xe2\x80\x9d now! We can\xe2\x80\x99t wait to hear from you!

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