Job Description

Company Description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.


Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.


Our company is split into two business areas:


Utility Infrastructure -


Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators.


Social Infrastructure -


Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Always follow the principles set out in the United Way document All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors General administration duties for the Senior Customer Care Coordinator Ensure the KPI's are achieved, in the time frame allocated for each site Comply with our GDPR policy Plan and monitor the work of the customer care operatives in advance to ensure continuation of work. Liaise with Site Managers, Contracts Managers and Construction Director to ensure you have full description of customer issues prior to any meetings Attend End of Defect Inspection on behalf of United Infrastructure on all sites as and when required

Qualifications

Minimum 3+ years Customer Service ideally with a construction background GCSE min A-C or 5+

Additional Information

Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.

Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.