Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as an Aftercare Data Insight Coordinator. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our King Street office, in Norwich. The role comes with Agile Working.


As an Aftercare Data Insight Coordinator, you will lead on the data requirements for the Aftercare Team, to allow them to effectively manage performance against key performance indicators and board objectives. Ensuring that we deliver outstanding customer service to all customers living in a new build property.


Working alongside others in the business to ensure we regularly monitor the performance of developers, subcontractors and employers' agents. You will provide insight to the Complaints Manager, Aftercare Team Leader and Delivery Aftercare Manager to target areas of improvement allowing them to make quick decisions, allowing us to relentlessly improve performance across the Aftercare Team.


You'll provide accurate, timely data in a suitable format, collaborating with the Complaints Manager to identify key learnings that improve home and service quality. Also working with the Shared Ownership Income Officer and Legal Team to manage arrears in our shared ownership portfolio.


Applications are welcomed for the role of Aftercare Data Insight Coordinator from those who are confident in various reporting/ presenting software; to include Microsoft word, excel and PowerPoint and have previous experience working in a data role.


You'll need strong analytical mindset and to be proactive in using this to provide in depth information, presenting it in an easily understandable format. Able to interpret data to help advise the wider team on what it demonstrates. You will also be educated to GSCE standard or equivalent, you will also require a full valid driving licence.

In return for your hard work, we offer a competitive salary of 33,660.00 per annum and a benefits package that includes:

25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Aftercare Data Insight Coordinator The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 9548 and state that you are applying to be an Aftercare Data Insight Coordinator, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here, to see the full list of benefits for this job.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 23.10.2025. Interview Date: 28.10.2025, in Norwich.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


Aftercare Data Insight Coordinator - Reference Number 9548

About Us

Flagship Homes is part of Bromford Flagship. We have a clear purpose: enable everyone to thrive. Our vision is that everyone has a safe, affordable home and with over 80,000 homes across east, central and southwest England, we have the scale, expertise and commitment to keep building for the future - and we plan to do that by delivering 2,000 new homes each year for the next 30 years.