Job Description

Overview

The Aftercare Technician Role involves assessing and repairing defects to play equipment. You would be liaising with stakeholders in regards to repairs including office staff and customers.

Pentagon Play are proud to be the UK's leading school and nursery playground specialist, as well as an award winning business that puts it's people first!

With a range of our own industry leading products from our dedicated products team, we design, sell, manufacture and install outstanding learning and play environments.

Our mission is to "improve children's lives today, to shape happier and healthier grown-ups tomorrow".

What can we offer you?

13.75 per hour Up to 2,400 in a cross-company bonus scheme Enjoy 21 days of holiday pro rata plus bank holidays Perks like a gym, a snack pantry, and loads of team socials

Duties

PLAYGROUND INSPECTION

Conduct comprehensive inspections of past and present playground installations to identify any safety hazards, design flaws, or construction defects. (In accordance to EN1176) Assess the overall quality and functionality of playground equipment, surfacing, and amenities. Recommend and oversee necessary modifications to bring non-compliant areas up to safety standards. Bill of materials and scope of work discussed with Aftercare Coordinator following inspection.

PLAYGROUND REMEDIAL WORKS

Conduct all remedial works required to playground installations past and present. Understands and keeps up to date with all technical documentations: Risk assessments, schedule of works, design drawings, ops plans and product technical drawings. Site Safety: Adhere to safety protocols and guidelines to ensure the safe installation of equipment, including surfaces and equipment placement.

CUSTOMER CONTACT

Interact professionally with clients and project managers, addressing any questions or concerns and providing guidance on playground maintenance. Managing the customers' expectations and ensuring they receive a quality service. Handling any complaints and ensuring these are escalated to senior management. Closing off the project with the customers sign off form complete and positive feedback. Focus on the development of relationships with key customers (trusts).

ORGANISATION, PLANNING AND SYSTEMS

Planning projects using Aftercare Log and understanding how to prioritise customers. Maintain detailed records of inspections, findings, and corrective actions taken. Prepare written reports summarising inspection results and proposed solutions and upload these to the correct locations in Kevin. Communicate inspection results and safety recommendations effectively to stakeholders through teams and Kevin. This role offers an enriching career pathway for individuals passionate about healthcare and committed to delivering exceptional patient support.

The Package

13.75 per hour Up to 2,400 in a cross-company bonus scheme 21 days holiday per annum plus bank holidays Healthcare package Pension scheme Frequent team and company socials Complimentary snack pantry Employee of the month awards Access to the Pentagon Training Academy (further education access)
If you have the skills we desire, align with our mission and embody our PEACHI values of Positivity, Empathy, Adaptability, Collaboration, Honesty and Innovation then we would love the opportunity to discuss your application further.

We encourage you to submit a cover letter with your CV, however this is optional.

Job Types: Full-time, Permanent

Pay: 13.75 per hour

Expected hours: 9 - 11 per week

Benefits:

Health & wellbeing programme On-site gym On-site parking
Work Location: In person