Job Description

Company Bio:

Entrepreneurial Leader

Heroux-Devtek, the world's 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company's longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

Division info:

The Landing Gear Market specializes in the design, qualification, manufacture and repair and overhaul of landing gears and flight critical components to a customer base that extends from the OEMs (Original Equipment Manufacturers) to the Operators in both the commercial and military markets.

Summary of position:

Reporting to the Director of Product Support UK & Canada the Aftermarket Programme Manager has ownership and


accountability for activities related to the transfer of accounts from within different business units, management of


existing MRO, Spares customers, contract/account management, orderbook management, reporting, safety stock,


consignment stock, repair order management & commercial proposals, Services Management and development of


individual account strategies to support internal and sales goals.

Main responsibilities:

Key responsibilities and accountabilities


Act as a day to day contact with a subset of MRO, spares/tooling customers. Prepare and provide quotations & Perform contract review on customer orders and agree pricing and terms before entering into our ERP system. Update and return a copy of the customer's order book at appropriate intervals. Hold regular order book reviews with customers, either via telephone or on/off site, frequency to be agreed with each customer and support programme review meetings as an when required. Manage the internal Sales order book for allocated customers. Support other departments by responding to queries from external customers regarding shipping, pro-forma & standard invoicing, stock availability etc. taking action to resolve the issues as they occur. Ensure data integrity of sales orders, inventory and other information. Monthly reporting of detailed MRO & Spares bookings, associated forecasting, inventory, delivery performance and opportunity pipeline Collaboration with Director of Product Support UK & Canada and VP of Product Support to seek and develop additional business opportunities Implementation of an annual visit plan to meet with top key accounts and follow up as necessary. Identify decision makers and develop strong, widespread, working relationships with operators and customers that will enable the creation of bookings opportunities Develop customer specific metrics packages and customer reviews Prepare material and attend formal business reviews and Sales & Operational Planning meetings Establish internal cross functional teams with engineering, supply chain, operations, finance, and certification to resolve critical issues Drive continuous improvement initiatives, support achievement of business budgetary targets, and perform any other reasonable duties as required.

Self-Management

Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality
and Environmental standards, and all other Company policies and procedures


Embraces challenges with confidence, remains optimistic, assertive, and adaptable in the face of change. Shows high levels of initiative, focus, and a strong drive to achieve goals. Encourages participation, contributes actively to the team, and inspires others through confident and well -rounded thinking.


Skills & Attributes:

Works with minimal supervision, demonstrating strong self-management and alignment with divisional goals. Possesses strong leadership, coaching, and communication skills to guide, support, and develop teams effectively. Excels in planning, multitasking, problem-solving, and challenging the status quo to drive continuous improvement. Works cross-functionally with stakeholders and applies financial acumen to understand costs, margins, and address performance trends.

Qualifications:

Bachelor's degree (BSc or BA) in Engineering, Business, or a related discipline, or equivalent practical experience Proven track record in programme management and engineering-based B2B sales (approximately three years) Strong foundation in technical and operational principles, with demonstrated commercial insight and motivation Excellent numerical, analytical, and communication skills Proficient in Microsoft Word, Excel, and PowerPoint Prior experience in the aerospace industry is highly desirable

What we offer?



Competitive salaries tied to performance, reviewed annually. Standard 38.5-hour week, Annual leave 25 days + bank holidays Generous group pension plan with up to 7.5% employer contribution Life Assurance 3 x salary Company funded medical benefits package from day one Access to retail and gym discounts Loyalty bonuses Supportive environment where you can learn and grow A culture where diversity is valued, empowering individuals to contribute positively to the organization's success. Team Building social events


Heroux-Devtek aims to grow as an industry by meeting customer expectations through the dedication and


commitment of its people. Heroux-Devtek emphasizes a culture cantered on the "4 Rs": Respect,


Responsibility, Recognition, and Resilience. This entails fostering quality relationships with customers,


colleagues, and suppliers, ensuring quality delivery and fairness, acknowledging employee achievements,


and promoting flexibility, openness, and tenacity among employees. This approach contributes to a stable


workforce and reinforces an entrepreneurial spirit, guiding employees towards shared objectives.

Equal Opportunity to Employees: We are an equal opportunity employer and value diversity at our company.


We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age,


marital status, or disability status. All qualified applicants will receive consideration for employment without


regard to any of these characteristics.



User privacy is paramount, we are committed to safeguarding your personal data in compliance with GDPR


regulations