Job Description

Role: Aftersales Advisor

Location: Marshall BYD Cantebury

Hours: Full-time, 40 hours per week - No weekends!

Salary: Competitive basic salary to be discussed on initial call

Benefits: 25 days annual leave plus bank holidays, Ben - Employee Assistance Programme, Discounted Car Purchase Scheme & Colleague Car Benefit Offers, life assurance and pension scheme

Who we are

Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners.

To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

As an Aftersales Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. This is a dual role looking after both customer Service work and the Parts department so there are various duties to keep you busy.

Who you are

Previous customer service experience is essential You will be passionate about the customer journey and giving a great customer experience You are comfortable working to deadlines and managing customer expectations with regular communication and updates You will have strong attention to detail and organised as you will manage your own customer base and workload Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary Tech savvy, ideally having used CRM systems in the past

What you'll do

Establish and manage the customer relationship ahead of their booking, greeting them on arrival Supporting the customer's experience through their Marshall journey in a positive and proactive manner Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes Complete all administration duties linked to the customer in an accurate and sympathetic manner Proactively supporting the customer with future requirements Working as part of a team to drive outstanding customer service and retention Receiving and unloading new stock and deliveries for new vehicle parts Organising and storing incoming parts and materials while recording them on an internal database Responding to internal workshop and external customer queries on a face-to-face basis, phone and email Pick and distribute parts for the technicians within the workshop and working from job sheets alongside the service advisors and sales team within the store
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Life insurance On-site parking Referral programme
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Canterbury CT2 7PX: reliably commute or plan to relocate before starting work (required)
Experience:

Automotive Parts or Service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person