Job Description

We are currently seeking an experienced, motivated, professional and customer-focused Aftersales Advisor to join our friendly aftersales team at Magna Mazda, Christchurch.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service. As part of the Horizon Magna Motor Group, we pride ourselves on our customer care, team support, and career development opportunities.

About Us

The Horizon Magna Group is a privately owned motor retail business established in Poole in 1971. We proudly represent Honda, Mazda, Nissan, and Mitsubishi across 12 dealerships located in Dorset, Hampshire, Somerset, and Wiltshire.

Key Responsibilities

Act as the first point of contact for aftersales customers - in person, by phone, and via email - delivering a professional and efficient reception and administration service. Ensure a high standard of customer care and satisfaction is maintained at all times. Accurately capture customer and vehicle information in the Dealer Management System. Promote and secure service and repair bookings through customer reminders, marketing initiatives, and proactive contact. Liaise effectively with service technicians to ensure customer requirements are fully understood and met. Secure service and repair sales, within the framework of Dealer Management System reminder systems and any current marketing initiative, to maximise the performance of the After Sales department. Ensure all service documentation complies with company and manufacturer policies, including warranty processing, payment collection, and fleet invoicing.

What we're looking for:

Proven customer service and communication skills. Strong administrative abilities with excellent attention to detail. Ability to multi-task, prioritise, and meet deadlines in a high-pressure environment. Basic understanding of cash handling and accounting procedures. A smart, professional appearance with a positive, proactive attitude. Ability to work independently and collaboratively as part of a team.

What we offer:

Competitive basic salary starting from 26,000 per annum with an OTE of 35,000 per annum (based on experience and capability). Uncapped personal commission and a departmental performance bonus. 30 days annual leave (inclusive of bank holidays). Company pension scheme. Access to our EAP - BEN Ongoing manufacturer-backed training and support to encourage career development. Staff discounts on servicing, MOTs, repairs, and vehicle purchases (new & used). A supportive and friendly working environment as part of a growing motor group.

Other Information:

Full UK Driving Licence Required - You will be subject to checks

Monday - Friday 08:00 - 18:00, 1 in 4 Saturday mornings 08:30 - 12:30.

If you are looking for a fresh challenge with a fast-growing business don't delay - apply today.

MAGNA MAZDA CHRISTCHURCH - part of the

HORIZON MAGNA MOTOR GROUP

Job Types: Full-time, Permanent

Pay: 26,000.00-35,000.00 per year

Benefits:

Company pension Employee discount Referral programme Store discount
Ability to commute/relocate:

Christchurch, BH23 7LQ: reliably commute or plan to relocate before starting work (required)
Experience:

Aftersales: 1 year (preferred)
Licence/Certification:

UK Driving Licence (required)
Work Location: In person