Job Description

Salary:

29,563 with up to 41,000 OTE plus benefits

Type of work:

Permanent

Location:

Linwood

About the role



We are looking to hire a highly driven Aftersales Advisor to join our Aftersales department at our Omoda/Jaecoo branch in Linwood.

We offer:

33 days' holiday allowance with room to grow

Generous retail discounts

Private healthcare

Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments

Pension scheme

Maternity and paternity packages

Opportunities for training and progression



Hours

Full time:

Monday - Friday 8am - 5.30pm and alternative Saturday's 8am - 12pm



About the role



As an Aftersales Advisor you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.



Day-to-day duties



Reviewing and forward planning workloads and checking for accurate and detailed information.

Liaising with the workshop to ensure they have their required parts.

Receipting, issuing, and controlling stock.

Taking care of customers that are bringing in their vehicles for service/repair.

Identifying parts required and sourcing parts using parts catalogues and internal systems.

Communicating with customers on the progress of their vehicle.

Advising of any faults or repairs required and providing clear and accurate solutions.

Preparing customer reports and invoices.

This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.



Essential skills



Good levels of literacy and numeracy

Strong communication skills

An interest in developing your knowledge and skills

A passion for great customer service

Willingness to learn and listen to instructions

Ability to build good relationships with your team and other departments

Ability to ask questions and learn quickly on the job

Willing to use your own initiative



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance