Job Description

About the Role:

We are seeking a customer-focused and organised Aftersales Advisor to be one of the key points of contact for our customers following their vehicle purchase or service. The successful candidate will play a vital role in maintaining customer satisfaction, managing aftersales communications, and supporting complaint resolution.

Key Responsibilities:

Receive and respond to inbound aftersales calls and inquiries Make outbound calls to follow up on multiple kinds of aftersales issues Log and manage customer complaints, ensuring timely escalation and resolution Provide clear updates to customers on the progress of their service, repair, or complaint cases Deliver exceptional customer service aligned with company standards and customer expectations Maintain accurate records of all interactions and updates in the dealership's CRM or service system Apply knowledge of the

Consumer Rights Act 2015

when dealing with customer concerns or disputes Advise customers with basic technical information related to their vehicle issues Handling on-site customer issues when necessary

Skills & Experience Required:

Previous experience in a customer service or aftersales role, ideally within the automotive sector Excellent communication skills - verbal and written - with a calm, professional telephone manner Strong organisational and time management skills with attention to detail A solid understanding of the

Consumer Rights Act 2015

and its implications in the motor trade Basic knowledge of motor vehicles, their legal requirements, and common mechanical issues Ability to work well under pressure and in a fast-paced environment Proficient in using computers and dealership CRM software

Desirable:

Prior experience working in the automotive trade, proficient in warranty processes.

Working hours:

Mon-Sat 09:00-18:00

Job Types: Full-time, Permanent

Pay: Up to 37,444.00 per year

Benefits:

Employee discount Free parking On-site parking Sick pay
Schedule:

Day shift Overtime Weekend availability
Application question(s):

How many years of Car/Automotive experience do you have?
Work Location: In person