Job Description

Join the Tredz Team - Aftersales Advisor Wanted!

At Tredz, we're big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.

We're looking for a proactive and passionate Aftersales Advisor to join our warranty team. This role offers a hybrid working arrangement combining both remote-working and time spent in our Support Centre in Fforestfach.

As a Aftersales Advisor you will be responsible for managing and resolving warranty claims for bikes, e-bikes, and cycling equipment. You'll work closely with customers, suppliers, and internal teams to ensure all claims are processed efficiently and fairly, supporting our commitment to quality and service.

What you'll be doing:

Responding and assisting after-sales customers through telephone, live chat and email correspondence. Using technical knowledge to assess and process warranty claims in accordance with company and manufacturer policies. Log, track, and manage claims via internal systems, ensuring accurate record-keeping and timely updates. Liaise with manufacturers and suppliers to obtain authorisations, replacements, or credits. Provide technical advice and after-sales support to customers regarding product faults and repairs. Coordinate product returns and repairs with the workshop and logistics teams. Monitor trends in warranty issues Educate customers on product care, maintenance, and warranty terms to prevent avoidable claims. Maintain a high level of customer satisfaction.

What we are looking for:

Previous experience in a warranty, after-sales, or customer support role--ideally in the cycling or retail industry. Excellent communication skills, both verbal and written. Strong attention to detail and organisational skills. Ability to work independently while also collaborating with internal teams. A customer-first mindset with a solution-focused approach. Displaying an empathetic nature whilst actively listening.

What you'll get

(subject to eligibility):

Competitive Salary: 26,624.00 per annum. Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)--an amazing perk for anyone who's passionate about cycling. Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work. Skill Development: Grow your expertise by joining a team that supports a culture of learning and development. 33 days holiday (increasing to 38 days with length of service) Hybrid Working Up to 50% off Halfords garage bills and discounts across Halfords retail stores Discounts on everything from groceries to restaurants, shopping, and insurance Family & Friends Discounts Cycle to Work Scheme Financial Planning Support 24/7 GP Access, 364 days a year Share Save Scheme with 20% discount on shares Health Cash Plan Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone -- and so is a great place to work. We're committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know -- we're here to support you every step of the way.

Job Types: Full-time, Permanent

Pay: 26,624.00 per year

Schedule:

8 hour shift Day shift
Experience:

After sales: 1 year (required) customer service: 2 years (required)
Work Location: Hybrid remote in Swansea, SA5 4DL

Application deadline: 04/08/2025