Job Description

About Us

Tredz is one of the UK's leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.

It's an exciting time to join us, as we've ambitious plans to expand and innovate. We're passionate about delivering an outstanding customer experience and creating a workplace where people thrive.

The role

When a bike or product isn't working as expected, whether it's damaged in delivery, has a fault, or needs a repair, customers need somewhere to turn. That's where warranty and aftersales come in: giving riders peace of mind that we'll help put things right.

As an Aftersales Advisor, you'll be the person who makes that happen. You'll take ownership of each case, using the guides, training, and support we give you to explain what's covered under warranty and what isn't, then find the best solution.

This role is about problem-solving, not scripts or repetitive calls. Every day brings variety, talking to customers, coordinating with our workshop, and working with leading manufacturers to get riders back on the road. You'll manage your own workload, build expertise in case handling, and play a key part in turning what could be a bad experience into a great one.

If you're ready to use your skills to help customers and make a real difference, we'd love to hear from you.

Apply today!

Here's what a day in the role will look like:

Talk to customers

about what they need help with, using telephone, online chat, or email

Check and handle warranty claims

, using the knowledge and tools we give you to decide the next steps

Keep records up to date

by logging and tracking cases in our system

Work with suppliers and manufacturers

to agree the best way to fix the problem and get customers back riding

Coordinate returns and repairs

with our workshop and logistics teams

Share helpful advice

on product care and maintenance (using the training we provide) to prevent future issues

This role is about using your knowledge and judgment to solve real problems and keep riders moving.

What you'll need to do well in this role:

Experience

1+ year

of office/contact-centre based working or similar environment (

essential

)

Regulated environment experience (e.g., financial services, insurance, banking, utilities) (

preferred

)

Warranty or after-sales support experience (

advantageous

)

Complaint handling and objection resolution skills (

advantageous

)

Cycling industry experience or genuine passion for cycling (

nice to have

)

Skills & Attributes

Excellent verbal and written communication

Strong attention to detail and organisational skills

Ability to manage and prioritise your workload

Customer-first mindset with a solution-focused approach

Sound judgement to deliver fair outcomes and explain reasoning clearly

Ability to empathise, with keen active listening skills

What you'll get

(subject to eligibility):

Competitive Salary: 26,624 per annum.

Hybrid Working - minimum 2 days in the office.

Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)--an amazing perk for anyone who's passionate about cycling.

Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.

Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.

33 days holiday (increasing to 38 days with length of service)

Up to 50% off Halfords garage bills and discounts across Halfords retail stores

Discounts on everything from groceries to restaurants, shopping, and insurance

Family & Friends Discounts

Cycle to Work Scheme

Financial Planning Support

24/7 GP Access, 364 days a year

Share Save Scheme with 20% discount on shares

Health Cash Plan

Company Sick Pay, Pension and Life Assurance

At Tredz, we believe cycling is for everyone -- and so is a great place to work. We're committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know -- we're here to support you every step of the way.

Job Types: Full-time, Permanent

Pay: 26,624.00 per year

Work Location: Hybrid remote in Swansea SA5 4DL