Job Description

Salary: 36,000 OTE

Exciting SLM Group benefits package!

Site: SMC CUPRA Woking

As an

Aftersales Advisor,

you will guide the customer throughout their aftersales journey, from booking in their vehicle, to listening to their needs to determine the best product/service, providing quotes and availability of part stock and accessories, to liaising with them until their vehicle is ready to collect. Our Aftersales team work alongside our busy workshop team who carry out vehicle services, MOTs and repairs to ensure the customer received excellent customer service.

Key Responsibilities:

Agree the details of the work to be carried out with the customer Build rapport and qualifies the customer's requirements Provide quotes on price and availability of parts stock and accessories to suit the customer's needs Liaise with the workshop to deliver agreed jobs set Update the customer throughout the process, and ensures customer satisfaction on completion Work as a full member of the dealership team

What We're Looking For:

Ability to build rapport and deliver a personalised customer experience Strong communication and negotiation skills. Mechanical knowledge Self-motivated with a proactive and results-driven approach Comfortable using digital tools and systems Team player with a positive and adaptable attitude Full UK driving licence

Benefits of Joining SMC CUPRA Woking:

Health care Mental and physical health support provided by BEN Additional holiday for extended service Birthday off Retail offers and vouchers Eligibility to join our car scheme (after a qualifying period) Free MOT for employees Discounted aftersales, service, repairs and parts Company pension scheme
SMC CUPRA Woking has been awarded Aftersales Dealer of the Year 4 times! Apply now to join our award-winning team.

Job Types: Full-time, Permanent

Pay: Up to 36,000.00 per year

Benefits:

Additional leave Company pension Employee discount Health & wellbeing programme Store discount
Experience:

Automotive service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person