Job Description

West End Garage, Woking have an opening for an Aftersales Apprenticeship.

Are you passionate about having a long-term career? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand who's company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you.

West End Garage have a fantastic opportunity for an Apprentice to join the team at their prestigious Kia dealership based in Woking, Surrey.

This is an exciting Business Administration and Customer Service based role with first-class training and outstanding long-term career prospects.

Duties will include:

General aftersales training across Parts department, service department and warranty administration. Car Rental training - will include: -fleet control; -bookings and agreement processing; -DVLA licence checks; -CitNow check out and return videos; - vehicle handover; -Collections and deliveries. Parts training - will include parts lookup and pricing, stock location and stock control. Service training - to include: Acting as the first point of contact for all customers coming into the dealership and ensuring they receive the best customer service experience. Upselling and cross-selling additional products and services. Working to a high level of customer service at all times. Be courteous and polite to all visitors both face to face and via the telephone. Regular communication with mechanics. Booking in cars for MOT's, servicing and repairs. Warranty training - to include understanding of warranty policy and procedures. How to correctly process claims via Kia online portal. Any other ad hoc duties and when required.
Ideal candidate: Excellent communication skills; forward thinking and keen to learn with an interest in development and progression; take pride in appearance; hardworking; punctual; reliable; ability to use own initiative; must have a 'can do' attitude; polite and courteous. Car driver/taking lessons preferable, but not essential.

Working week:

Tuesday - Saturday 08:00-18:00 and 1 in every 3 Mondays 08:00 - 18:00

For more info: http://www.kia.com/uk/careers-apprenticeships/

Qualifications required: general IT skills and knowledge / experience of Microsoft Office, GCSE Cor above Maths & English or equivalent.
Long Term Company Aims for the learner upon successful completion of your IMI Level 2 qualification, you will then naturally progress onto working towards your IMI Level 3 therefore altogether the apprenticeship can take up to 3 years to complete.

There is high potential of a permanent role upon completion of your apprenticeship with room for progression.

Your salary shall be reviewed throughout your apprenticeship.

Job Types: Full-time, Apprenticeship

Car Scheme available following successful probation period - subject to licence and manager approval.

Job Type: Full-time

Pay: 12,000.00-20,000.00 per year

Benefits:

Company car Company pension Employee discount Store discount
Ability to commute/relocate:

Woking, GU24 9LS: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

full uk Driving Licence both manual and auto (preferred)
Location:

Woking, GU24 9LS (preferred)
Work Location: In person