Job Description

ABOUT THE ROLE: AFTERSALES CUSTOMER ADVISOR (VHC SPECIALIST)- WILMSLOW
Here at Halliwell Jones (Wilmslow) Ltd we have an exciting opportunity for an Aftersales Customer Advisor. The position is located at our Wilmslow Centre consisting of BMW and MINI Sales, Aftersales and Bodyshop.


WHAT WE CAN OFFER YOU


Time to Unwind - 22 days holiday plus bank holidays, and your birthday off to celebrate! Increases to 25 days with length of service Drive the Brand - Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (subject to production and availability of cars) Work Where People Matter - A friendly, family-run business with a supportive team culture Grow With Us - Ongoing learning and a clear path to progression Enjoy Your Environment - Work in a modern, high-spec facility designed for excellence Security and Peace of Mind - Benefit from our Life Assurance Scheme YOUR RESPONSIBILITIES


Ensure the accurate and efficient processing of completed Vehicle Health Checks within the set timescales. Exceed customer expectations in their aftersales experience with us. Update customers with progress on their vehicle as well as ensuring authorisation for additional work and making follow-up calls. Liaise with Sales, Workshop and Parts departments to keep track of vehicle progress and ensuring customer vehicles are ready on time.

WHAT WE'RE LOOKING FOR


Proven ability to effectively sell additional products or services. Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role. Familiarity with manufacturer repair times and industry standards. Well organised and proactive with excellent written and verbal communication skills. Previous experience in a customer facing environment is essential. A flexible team player who is always ready to go the extra mile.


This is an incredible opportunity to join a family-based business along with a prestige brand and company culture. Other benefits include great staff discounts. If you have the knowledge and experience in a corporate industry and you're looking for your next career move, then we'd love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.