Job Description

Company Overview

Altico is a family run business and proud National supplier of Landscape and Garden Products to the Gardening sector. Our foundations are built on over 20 years of front-line knowledge and experience, with commitment to maintaining high service levels.

Summary

We are currently seeking a dedicated and organised Aftersales Customer Service person to join our dynamic team. This role will suit someone who has previous admin skills and has experience in Customer Service. Your contributions will be vital in ensuring our continued success and operational efficiency.

:

Providing excellent Customer Service

Having the ability to handle over the phone and email queries relating to all replacement parts

Working closely with our buying and Sales team

Picking, packing and despatching replacement part products

Inputting all queries onto a Customer Service log

Monthly stock take of spare part items

Entering Orders onto our Sage system

Creating and writing up Aftersales processes

Helping Merchandise and complete set ups to help with understanding of products

Supporting the Sales Order Processing team

Requirements:

Previous Administrative and Customer Service experience (2years)

Excellent attention to detail with strong organizational skills

Ability to work independently as well as part of a team

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Expected hours: 40 per week

Benefits:

Company pension Employee discount On-site parking
Work Location: In person