Job Description

Job Overview

The Aftersales Manager plays a pivotal role in ensuring customer satisfaction and loyalty post-purchase. This position is responsible for managing the aftersales team, developing strategies to enhance customer experience, and driving sales through upselling opportunities. The ideal candidate will possess strong communication skills, a passion for customer service, be commercially minded and motivated by setting, achieving and exceeding targets.

Duties

Oversee the aftersales team, providing guidance and support to ensure high performance and customer satisfaction. Develop and implement aftersales strategies that promote upselling and enhance customer engagement. Maintain regular communication with clients to address enquiries, resolve issues, and gather feedback on products and services. Utilise CRM software to track customer interactions, manage leads, and analyse sales data for continuous improvement. Collaborate with other departments to streamline processes and improve overall service delivery. Role Requirements:

Skills

Excellent organisational skills to manage multiple tasks efficiently while maintaining attention to detail. Strong communication skills, both verbal and written, to convey information clearly and persuasively. Proficient in using CRM software for tracking sales activities and customer interactions. Ability to identify upselling opportunities that align with customer needs, enhancing their overall experience. Excellent communication skills
Job Type: Full-time

Pay: 37,000.00-50,000.00 per year

Benefits:

Company car Company pension On-site parking
Work Location: In person