Job Description

Aftersales Manager - OTE 45,000 - 50,000 per annum

Cox Motor Group have an exciting opportunity for an Aftersales Manager to join our team in the North West.

As a company we are growing with exciting new brands launching in the coming weeks and months! We are looking for someone who has the energy and drive to push these new brands forward whilst continuing to drive our current departments.

We are passionate about our brands and we need you to be too! You will play a vital part in putting the customer first, delivering a great customer experience whilst driving the department forward.

The ideal candidate will have previous experience in management of a successful service departments and will be display professionalism and motivation, encouraging beneficial change and supporting the company's reputation for excellence through high standards of personal behaviour, including appropriate dress code.

You will be able to assess your own performance and effectiveness and undertake personal development activities.

MAIN PURPOSE OF JOB

To oversee and ensure the efficient and profitable operation of the service departments, controlling resources to achieve budget requirements and enhanced customer satisfaction.

To maximise Departmental profitability across multiple sites through the sale of labour, parts and materials to franchise and non-franchise customers.

KEY PERFORMANCE AREAS

Operating Controls.

- Ensure the accurate and timely completion of administration and operational tasks, complying at all times with Company reporting and other policies.

- Strive to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct.

Prospecting and Marketing.

- In collaboration with other managers, seek to identify and connect with new customers and markets - as well as existing customers - growing market share, long-term loyalty and profitability through high-quality marketing and promotion strategies.

Budget Management.

- Achieve all agreed financial objectives. Efficiently plan, monitor and maintain all relevant budgetary controls.

Planning and Organisation.

- Plan ahead and manage time effectively to ensure all tasks are achieved to deadline, achieving optimum economy and the highest-possible levels of customer satisfaction.

Communication.

- Carry out briefings to clearly communicate individual and team objectives, and give regular constructive feedback on achievements.

- Develop and maintain professional and positive working relationships with colleagues, suppliers and external representatives.

People Management.

- Ensure the effective recruitment, induction, and performance management of employees, minimising staff turnover by maintaining a motivated, productive and rewarded team.

- Develop the job-related skills of the team through regular and measured training activities. Policies and Practices.

- Strive to achieve a consistently high level of customer satisfaction by following all relevant operating procedures.

- Ensure all employment, environmental, Health & Safety and other policies are strictly adhered to, operating within the law at all times.

What you get in return

o23 days holiday + bank holidays, increasing by one day every 5 years continuous service.

Monthly performance-based bonus' On going Training and Development Work Place Pension after 3 months Friendly atmosphere Uniform provided Car Benefit Scheme available after 6 months and meets criteria Professional development Employee rewards including Employee of the Month, Length of Service recognition events and monthly employee competitions
Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Company pension
Ability to commute/relocate:

Blackpool FY4 5PQ: reliably commute or plan to relocate before starting work (required)
Experience:

motor trade: 5 years (preferred) Aftersales Manager: 2 years (preferred)
Licence/Certification:

full clean UK driving licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person