Job Description

Job Title:

Aftersales Manager

Location:

Cartime, Bury

Salary:

42000 to 46000 + Bonus (dependent on experience)

Hours:

Full-time

About Cartime

Cartime is one of the North West's most successful used car supermarkets, undergoing significant investment and expansion across sales, aftersales, customer service, technology and facilities. We pride ourselves on delivering a premium retail experience, with strong values around customer satisfaction, operational efficiency and continuous improvement.

The Role

We are seeking an experienced Aftersales Manager to lead and develop our aftersales operation. This role is both strategic and hands-on, responsible for service, warranty, and customer relations across our used vehicle portfolio.

You will manage a growing team of service advisors and workshop technicians, ensuring operational excellence, process compliance and a first-class customer journey.

Key Responsibilities

Lead the aftersales team, including service advisors and service/warranty technicians. Handle all escalated customer concerns, warranty issues and complaint resolution. Improve workshop efficiency, utilisation, productivity and turnaround times. Ensure accurate diagnosing, repair processes and quality control. Manage warranty claims, technical queries and liaise with external suppliers. Track key KPIs including labour hours, WIP, CSI, complaint rates and rework. Drive continuous improvement across customer service, workshop operations and handover processes. Support integration of new systems (CRM, tracking, AI tools, etc). Collaborate with sales and logistics to maintain strong handover and stock readiness. Lead recruitment, training and performance development of aftersales personnel. Ensure compliance with policies, health & safety, and brand standards.

Ideal Candidate Profile

Proven experience in automotive aftersales management (volume franchise or high-volume used preferred). Strong understanding of diagnostics, warranties, workflows and customer service. Commercially astute with experience managing P&L or key operational KPIs. Confident communicator and problem solver with excellent people skills. Resilient, organised and able to prioritise in a fast-paced environment. Customer-first mindset with the ability to drive resolution and protect reputation. Strong leadership skills - motivates, coaches and holds teams accountable.

What We Offer

Competitive salary + performance-related bonus. Career growth within a fast-expanding business. Investment in modern tools, systems and facilities. Supportive leadership and a positive culture focused on improvement and delivery.
Job Type: Full-time

Pay: 42,000.00-46,000.00 per year

Benefits:

Company car Company events Company pension Cycle to work scheme On-site parking Referral programme
Experience:

motor trade: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person