Job Description

Benefits

Private Health Insurance (employee, partner, and children up to age 25) after 9-month qualifying period Death in Service Life Insurance after qualifying period 30 days' paid holiday per annum NEST Pension Scheme + company pension contribution Company vehicle (if required for travel) Free on-site parking Career progression and skills development Supportive, dynamic work environment in a growing industry

About Environmental Products and Services Ltd

EPAS Ltd (creator of GreaseShield) delivers award-winning environmental solutions for the food service sector. Learn more: https://youtu.be/osiPr9XDWQ8

Key Responsibilities

Coordinate

installation, maintenance and service activities with internal teams, field engineers and customers; ensure prompt, professional query resolution.

Plan and schedule

engineer workflows, field visits, service calls, and training activities; optimise routes and utilisation. Provide

first-line technical guidance and troubleshooting

for EPAS products (phone/email/remote). Ensure all works comply with

EPAS standards, product guidelines, quality, and H&S regulations

, and relevant UK industry requirements. Conduct

site visits

(as needed) to assess installation quality, troubleshoot issues, and provide on-site or remote support.

Deliver training

on installation, servicing and maintenance to field engineers, partners and customers. Act as a key

customer contact

for technical queries; monitor satisfaction and feed insights into continuous improvement. Maintain accurate

service records

, customer logs, installation reports, and follow-up actions within CRM/service systems. Collaborate with Engineering/R&D to flag

design or operational improvements

and support optimum product placement/layout for efficiency. Support

spares/returns

coordination, basic quoting for service works, and post-install follow-ups.

Key Requirements

Proven experience in

after-sales

,

field service coordination

,

customer service

, or

technical support

. Confident

troubleshooting

installation/operational issues and explaining technical concepts clearly. Excellent

planning, organising, and multitasking

skills with high attention to detail. Strong

communication

and interpersonal skills; calm under pressure. Proficient in

Microsoft Office

; familiarity with

CRM/service management systems

desirable. Able to work

independently

and collaboratively in a fast-paced environment.

Clean full UK driving licence.

Desirable

Knowledge of

mechanical, electrical, or plumbing (MEP) systems

.

AutoCAD

experience for reviewing layouts/technical drawings. Familiarity with UK

wastewater/drainage

and

quality/environmental compliance

standards.

How to Apply

Submit your

CV

and

cover letter

detailing relevant experience to

hr@epas-ltd.com

with the subject line:

"After-Sales Support & Engineer Coordinator Application - [Your Name]"

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Work Location: In person