Job Description

CHARITY SHOP VOLUNTEER - CUSTOMER SERVICE VOLUNTEERS NEEDED - EASTBOURNE

PURPOSE

To assist the Shop Manger in the running of an Age UK East Sussex Charity Shop with a focus on serving customers, driving sales and store presentation.

We currently need volunteers for Mondays & Wednesdays ideally between 10-2pm. Please get in touch if you would like to become part of our amazing Volunteer Team!

ROLE OF THE VOLUNTEER

Greet and thank customers in a polite and friendly manner

Assist customers in choosing items and actively promote sales

Replenish and display stock in the shop throughout the day

Receive donations and complete Gift Aid paperwork

Handle cash and operate the till following correct procedure

Take credit card payments using the Streamline system

Assist in keeping the shop clean and tidy following the cleaning rota

Answer Telephone and speak to customers

Undertake other tasks as required by the Shop Manager

SKILLS AND ATTRIBUTES NEEDED

Great communication and interpersonal skills

A pleasant and friendly manner

Basic numeracy skills

An eye for detail

Enjoy working as part of a team

Trustworthy and reliable

Basic Computer Skills

AS A VOLUNTEER WE WOULD ASK YOU TO

Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish

Be available to volunteer for at least one regular shift each week. We are ideally looking for someone to volunteer for the minimum of 4 hours.

Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times

Be reliable and conscientious

Attend all training and information days, group meetings and supervision

Exercise patience and understanding when dealing with customers

AS A VOLUNTEER WE WILL OFFER YOU

An induction and ongoing training with support sessions if required

Reimbursement of out of pocket travelling expenses

Full recognition of the time, energy and skills volunteers freely give - for

example long service and merit awards

The opportunity to be part of a friendly team

Respect for volunteer's limitations, both in time and emotional involvement

The opportunity to meet other volunteers and attend occasional social events

The opportunity to be involved in the planning and development of Age UK East

Sussex

Appropriate insurance cover - to protect you whilst you are acting on behalf of

Age UK East Sussex

The opportunity to enhance your skills in a retail environment.

We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.

Job Type: Volunteer

Pay: 0.01 per hour

Work Location: In person