Job Description

Title: Agency Contracts & Quality Officer
Contract Type: FTC up to 9 months, PT, 21 hours
Salary: 35,951 per annum pro rata to 39,531 per annum pro rata, dependant on experience
Reporting Office: London, Stratford
Persona: Agile Worker - 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday, Wednesday, Friday or Wednesday, Thursday, Friday
Closing Date: 21st October 2025
Interview Date: 29th October 2025
Benefits Include: 27 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our L&Q Living Agency Contracts Team at L&Q:

• Are you an experienced housing management professional with a passion for supporting vulnerable people?
• Are you at a point in your career where you're ready to step away from direct service delivery and instead focus on building strong partnerships and ensuring high-quality housing management services delivered by our partner agencies?
• Would you like to be part of a team where 85% of staff say it's a great place to work?

If you have answered yes to any of the above questions, we might have just the job for you.
The L&Q Living Agency Contracts & Quality Team work with specialist organisations who have been commissioned to deliver care and/or support to vulnerable people in our communities. L&Q contracts with them to deliver the housing management function in our buildings, providing a holistic service to our most vulnerable residents.
As an Agency Contracts & Quality Officer, you will play a key role in managing contracts, monitoring performance, and ensuring compliance to safeguard our residents' well-being.
Your impact in the role:

• Contract and Quality Management: You will act as the principal point of contact for a portfolio of agencies. You will chair liaison meetings with their contacts. You will also visit the schemes to carry out inspections to ensure housing and maintenance services meet quality standards. You will also carry out audits to ensure the agency is compliant with contractual, health & safety, and regulatory requirements. Full training will be provided.
• Risk and Performance Monitoring: Adopt a risk management approach to contract oversight by assessing agencies annually, addressing underperformance with action plans, and analysing statistical returns to identify trends and drive service improvements.
• Collaboration and Stakeholder Engagement: Build positive relationships with internal teams, agencies, and external stakeholders, while working closely with property services to maintain and improve buildings in compliance with statutory requirements.
• Strategic Responsibilities: Contribute to the Agency Managed Strategy by collaborating with local authorities on their future supported housing needs. This will also involve working with stakeholders on closing or remodelling existing schemes that are no longer fit for purpose.

What you'll bring:

• Contract and Housing Management Experience: Demonstrable experience in housing management, either general needs or supported housing.
• Risk Awareness: Solid understanding of risks associated with failing to deliver an effective housing management service and actions needed to mitigate any identified risks.
• Communication and Negotiation Skills: Strong written and verbal communication abilities to liaise with diverse stakeholders and address complex issues.
• Organisational and Analytical Skills: Proven ability to plan, prioritise, and manage multiple tasks effectively in challenging environments.
• MS Office Proficiency: Skilled in using Microsoft Office applications to maintain accurate records and deliver operational excellence.

If this sounds like you, we would love for you to apply!
If you require any reasonable adjustments at any stage during this process, including application stage, please email
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click to read more.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click to find out more about L&Q and why you should join us!
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Skills Required