Job Description

The Role

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Agricultural Account Handler

Salary: Circa 28,000 - 35,000 (dependant on experience)

Contract: Full Time, Permanent

Location: Thirsk or York

Hours:

Monday - Friday, 9:00 am - 5:00 pm (1-hour lunch), or

4 days per week, 8:30 am - 5:30 pm (30-minute lunch)

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Vale of York Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Vale of York Agency.

About the Role

As an Agricultural Account Handler, you'll play a key part in supporting the Agency's farming and rural insurance portfolio. You'll be helping our clients protect what matters most -- their land, livestock, machinery, vehicles, homes and businesses.

This is a varied role combining customer service, administration, and account management. You'll work closely with our experienced team and have the opportunity to develop your knowledge of insurance and the rural sector, with full support toward professional qualifications.

Key Responsibilities

Client Support: Provide an exceptional service to our farming and rural customers, handling queries efficiently and professionally. Account Management: Assist with renewals, mid-term adjustments and new policies, ensuring all documentation and records are accurate and compliant. Relationship Building: Develop and maintain strong relationships with farmers, landowners, and rural business owners across the Vale of York region. Cross-Selling: Identify opportunities to introduce customers to NFU Mutual's wider product range -- including Financial Services, Risk Management, and Health & Safety Consultancy. New Business Development: Support sales initiatives to attract new agricultural and rural clients, contributing to the agency's growth targets. Team Collaboration: Work closely with colleagues and management to share knowledge, stay informed of product updates, and deliver a seamless customer experience.

About You

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We're looking for someone who combines great customer service skills with a genuine interest in the rural and agricultural community.

Essential Skills & Qualities:

Experience providing excellent customer service in an office or administrative environment Strong interpersonal and communication skills -- confident engaging with farmers, rural business owners, and commercial clients alike Organised and detail-oriented with the ability to prioritise and manage multiple tasks A positive, team-focused attitude with a willingness to learn Proficient in Microsoft Office and comfortable using CRM systems (experience with customer databases and social media is an advantage) A knowledge of or background in agriculture or the rural community would be beneficial but not essential

Our Commitment to You

A well-established and supportive team environment Long-term career development with full support toward CII qualifications Opportunities to develop specialist knowledge in farming and agricultural insurance Competitive salary (negotiable depending on experience) 21 days holiday plus bank holidays Company pension, death in service and private healthcare scheme Free on-site parking at York and Thirsk Regular team socials and events

Please apply with CV and covering letter to: joanne_binnington@nfumutual.co.uk

Closing date: 15 December 2025.

Please note you will be employed by an Agent of NFU Mutual and jot by NFU Mutual directly.