Job Description

As a CPS Adoption & Change Consultant, you will support organisations through technology change, with a particular focus on Microsoft 365 Copilot and AI adoption, but also wider programmes where change management is required. The role is about helping customers adapt to new ways of working, making sure changes are understood, accepted, and sustained across the business.


You will work directly with customers across a range of sectors, supporting them through the planning, communication, training, and reinforcement needed to embed change successfully.

Delivering customer engagements

Deliver change management and adoption programmes, including Microsoft Cloud Immersion (MCI) workshops. Facilitate client workshops to a high standard, ensuring sessions are engaging, structured, and outcome-driven. Deliver training sessions for a wide range of audiences, from end users to senior stakeholders. Document workshop findings in the form of current state assessments, recommendations, and agreed actions. Manage client expectations throughout engagements and projects. Support pilot rollouts and Proof of Concepts, collecting feedback and adapting adoption approaches. Travel on site when required to support customers with technology rollouts.

Change management & adoption activities

Assess the scale and impact of change across people, process, and technology. Translate requirements into clear adoption and change activities. Develop and execute communication, engagement, and transition plans. Deliver training needs analyses and create training materials tailored to stakeholders. Provide floor-walking, reinforcement, and mentoring to embed change. Support champions and leaders to sustain adoption. Identify risks and resistance to change and propose mitigation strategies.

Internal contribution & growth

Stay up to date with Microsoft 365 and AI technologies, building demonstrations where appropriate. Share knowledge internally through training, mentoring, and collaboration. Deliver content and outputs to a high standard, following CPS quality assurance processes. Promote CPS externally as a trusted source of Microsoft expertise through blogs, events, or social media. Contribute to the ongoing improvement of CPS methods, processes, and adoption approaches. Undertake exams and certifications required for Microsoft recognition. Conduct research and stay informed on the latest developments in AI and change management. Participate in conferences and workshops to learn and share expertise.

Requirements

Desirable Personal Attributes

Strong verbal and written communication skills. Confident facilitator and trainer, able to adapt to different audiences. Organised, structured, and thorough in approach. Able to explain complex topics in simple, clear terms. Practical problem solver, adaptable to changing circumstances. Professional and approachable, building relationships quickly. Collaborative, team-oriented, and willing to share knowledge. Resilient under pressure with a focus on delivering quality outcomes. Presentable, personable, and a quick builder of relationships Confident socialiser Ability to influence without imposition Sensitive to commercial opportunity

Benefits

Current at the time of writing. Subject to change.

9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday) PMI with Vitality Health Medical Cash Plan with Medicash Life Assurance (Death in Service) with YuLife Employee Assistance Programme 25 days holiday (plus all Public Holidays) - increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years Your birthday day off Access to Costco Membership Salary Sacrifice Scheme, applicable to: + Workplace Pension https://www.nestpensions.org.uk/schemeweb/nest/about-pensions/why-save-with-a-workplace-pension.html + - Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets)
- Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase)
+ EV Car Schemes
+ Discounted Gym Membership
+ Cycle Schemes
+ Home & Tech discounts for IKEA and Curry PC World
+ Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5.

In addition, these are just some of our cultural benefits


Quarterly and annual star performer awards - voted for by your peers and colleagues Spot Awards of 25 and up, to instantly recognise excellence in you and your colleagues Annual professional and personal training budget to support your PDP Career Development Frameworks Reward schemes that are designed to thank you for your hard work and make life a little more affordable. Monthly employee experience/engagement survey Quarterly company meetings + At least one, usually the kick-off in March/April, will typically be in-person. + - The others are conducted as Town Halls.
+ Duration of in-person company meetings is generally 2 or 3 days and location changes every year.
Social/team building events, organised by our incredible Employee Forum Regular, meaningful 1 to 1s Long service recognition at 5, 10, 15, 20 years and onwards Award winning culture Great Place to Work(TM) Nov 24 to Nov 25; Best Workplaces for Development(TM) 2025, Best Workplaces for Wellbeing(TM) 2025, Best Workplaces for Women(TM) 2025, Best Workplaces in Consulting and Professional Service(TM) 2024*