Job Description

Category Design & User Experience


Location London, United Kingdom


Job ID 18739



Company Overview


Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.


Job Overview


Please note that Intuit is following a hybrid work environment, requiring in-office a minimum of 3 days a week.



The Global Business Solutions Group (GBSG) Digital Experience team is looking for an International AI Content Team Leader to help deliver next-gen AI-first content experiences across our international QuickBooks ecosystem. You'll manage a team of ~7 international content designers, across EMEA, CA, LATAM and APAC, to deliver global-to-local content experiences at scale, while ensuring consistency and cultural relevance across all international markets. You'll work closely with Country Leaders, PMs, AI, Engineers, and Design Researchers to shape content creation and management in the age of AI in order to deliver best-in-class content for our customers.


Each year we help millions of customers find answers to their questions and get the job done through our Customer Success digital channels. We want to wow them with proactive, intelligent and intuitive solutions that are fueled by amazing content and knowledge harvested from multiple sources. We work in a fun, dynamic, and fast-paced environment where we succeed as a team. If you've got what it takes, we'd love to hear from you!

Responsibilities

As an AI Content Team Leader you'll contribute to our mission and help us shape the future of content in order to deliver awesome customer experiences that help customers get the most out of QuickBooks and grow their business. This role requires a strong understanding of content design, strategy and measurement, as well as knowledge of the latest Generative AI developments.




Day to day you can expect to:



Manage a team of ~7 content designers and be responsible for the delivery of best-in-class content Accelerate adoption of GenAI models & tools to boost content creation, management, and curation velocity and quality. Contribute to an AI-first strategy and roadmap to bring innovations to life and in the hands of our internal creators and millions of small businesses. Leverage product and domain-specific information from internal and external sources to deliver high-quality information and ensure accuracy, relevance, and quality. Optimise our content approach (structure, annotation, etc.) to feed internal and external LLMs and generative experiences (e.g. AI Overviews) and improve the overall performance of our solutions. Collaborate with data scientists, developers, and content creators on content-related needs and provide feedback on potential improvements. Maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation. Contribute to the ongoing improvement of our content management system, experiences and processes. Ensure all content adheres to our company's guidelines, standards, and brand identity

Qualifications

6-8 years of experience with content creation, technical writing, artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields. 3-5 years of experience as manager of content designers. Significant experience with content management systems, digital publishing tools, modular, structured content (e.g., DITA, WP Gutenberg blocks), and UX design principles. Exceptional ability to think across various content types & formats, and personalise experiences to different audiences, channels and touch points Strong knowledge of AI/LLMs and how they work: training, source content, prompts, output evaluation, etc. Ability to understand and implement content-related processes and standards to maximise velocity, content effectiveness and outcomes. Excellent organisational and time management skills, with the ability to work independently, and manage multiple projects simultaneously Proactive and creative approach to problem-solving and the ability to adapt to changing priorities and deadlines Understanding of SEO/GEO, taxonomies/ontologies, and other content systems in order to improve retrieval, discovery, navigation, etc. Command of writing fundamentals, including style, grammar, and information architecture. Good understanding of help systems, design systems, usability, accessibility, modularity, and framework. Ability to quickly synthesise and extrapolate data. Strong interpersonal and collaboration skills and interest in coaching others. Strong ability to plan, prioritise, and carry out complex projects with attention to detail. Team player willing and able to pitch in whenever and wherever needed


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.