Job Description

AI Voice Receptionist & Appointment Booking Integration for Dental Practice

Project Overview

We are a multi-site dental group in the UK (Watford & Bedford) seeking to build an AI-powered receptionist system that can:

Answer incoming patient calls. Understand patient needs (general enquiry vs. emergency vs. new patient). Access our practice management system (Bridge-IT) via its official API (OpenAPI/Swagger). Offer available appointment slots and book directly in the diary. Respect clinic rules (e.g., hold back emergency slots, appointment types per provider). Hand off seamlessly to a human receptionist if needed.
This system must be compliant with UK GDPR, NHS DSPT standards, and ICO guidance on AI/telephony.

Scope of Work

Telephony & Voice AI Setup Integrate inbound phone line(s) with Twilio (or equivalent SIP provider). Deploy a low-latency voice AI agent (OpenAI Realtime API or equivalent). Configure fallback to live receptionists ("Press 0 to speak to staff").
*

Bridge-IT API Integration Use scoped Bridge-IT API keys to read/write appointments. Implement appointment rules (emergency slots, provider preferences, buffers). Secure handling of patient identifiers (DOB, postcode) for verification.
*

AI Orchestration Build "tools" the AI can call (check availability, book, cancel, reschedule). Red-line scenarios where the AI must hand off (safeguarding, complaints, red-flag symptoms).
*

Compliance & Security Ensure data flow meets UK GDPR + DSPT. Implement call logging (with redaction), access control, and data retention policies. Provide audit trail of bookings made by AI.
*

Analytics & Optimisation Call-flow monitoring (missed calls, drop-off points). Appointment conversion rates. Continuous tuning of call scripts/intents.
*

Deliverables

Functioning AI receptionist handling inbound calls on one practice line. Secure connection to Bridge-IT for booking. Documentation (system architecture, API usage, compliance approach). Training for staff to monitor and update rules.
Ideal Candidate / Team

Proven experience with OpenAI Realtime API, Twilio/Vonage, SIP integrations. Experience integrating AI with medical/dental PMS or EMRs (UK/EU preferable). Strong knowledge of GDPR, ICO guidance, DSPT, healthcare data compliance. Demonstrable past projects in AI call agents or appointment-booking bots. Ability to deliver a production-ready system, not just a prototype.
Engagement

Project basis with potential for long-term partnership. Open to international specialists, but must deliver UK GDPR-compliant solutions. Please include: Case studies of similar voice AI/healthcare projects. Technical stack you recommend (AI model, telephony, infra). Estimated timeline and cost structure.
*

Job Type: Full-time

Pay: 18.00-34.05 per hour

Expected hours: 15 per week

Work Location: Remote