Job Description

Description

The Air Operations Coordinator is responsible for the service delivery of all import and export air freight shipments in the UK. Reporting to the Air Operations Manager. You will work closely with the Account Managers, Customs and Air Procurement Teams to ensure a first-class service for every customer with Air requirements.

Key Responsibilities

Managing Air freight shipments from A to Z (Import, Export & Cross Trade) Ability to produce shipping documents e.g. MAWB, HAWB & Manifest Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement. Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments. Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction. Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements. Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries. Ensure compliance with international shipping regulations and company policies across all modes of transport. Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients. Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences. Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.

Skills Knowledge and Expertise

Soft Skills

Strong communication skills

: Ability to clearly liaise with customers, internal teams, and external partners.

Customer-focused problem-solving

: Demonstrates initiative in resolving client challenges and exceeding expectations.

Adaptability

: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments.

Time management

: Effectively prioritises tasks to meet deadlines and operational requirements.

Teamwork

: Collaborates effectively with colleagues and partners to achieve shared goals.

Organisation

: Maintains a structured and methodical approach to managing shipment details and client requirements.

Critical thinking

: Analyses data and situations logically to make sound operational decisions.

Conflict resolution

: Resolves disputes constructively, maintaining professionalism and customer trust.

Technical/Competency Skills

A minimum of 2 years experience in Air Freight Operations (Export experience preferable)

DG knowledge preferable

International transportation knowledge

: In-depth understanding of supply chain processes, shipping modes, and cargo movements.

Digital platform proficiency

: Ability to update and manage shipment details on digital logistics platforms with precision.

Documentation expertise

: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.

Regulatory compliance

: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.

Operational analytics

: Ability to track key shipment metrics, identify trends, and implement process improvements.

Client relationship management

: Strong capability to maintain and strengthen client relationships through excellent service delivery.

Attention to detail

: Ensures shipment accuracy, compliance, and data integrity throughout the operational process.

Vendor coordination

: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.

About Zencargo

Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, maintain and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive.




Whilst shipping is a complex trillion-dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper




Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to oversee their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever.




At Zencargo, we believe that technology can simplify logistical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key outcomes. Only by combining human endeavour and technology, can we build smarter supply chains that know no borders.

Life at Zencargo

What's in it for me?

Zencargo is where you come to do something you're passionate about, and learn new things. We are in scale mode at Zencargo and we work to realistic growth targets and metrics. You will thrive here if you enjoy working in a scaling environment. As we grow we want you to grow with us. At Zencargo there is a huge opportunity to build your experience and grow your career. We want you to be part of the team for a long time to come, and we will focus on helping you get to where you want to be. We all have dreams and aspirations. As part of the Zencargo team, we ask you to deliver your optimum work and help us create real value for our customers and teams.

Work, Life and Balance

At Zencargo, we work hard! We do, however, realise that you have family, friends, interests and life outside the world of work. As a scaling business, we constantly evolve our reward and benefits approach.

Here are some highlights!

United Kingdom

Generous Annual Leave Flexible, Remote and Hybrid Working Home Equipment Allowance BUPA Private Medical Insurance Annual L&D Budget Paid Volunteering Days Pension Scheme Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Netherlands

33 days paid holiday annually, including statutory Dutch national public holidays Pension Scheme Flexible, Remote and Hybrid Working Home Equipment Allowance Annual L&D Budget Paid Volunteering Days Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

United States

33 days paid holiday annually, pro rata, including national public holidays and Veteran's Day Home Equipment Allowance 401K Pension Scheme Private healthcare scheme Annual L&D Budget Paid Volunteering Days Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay




United States

Our Vision, Mission and Values

Zencargo is a company driven by our

Vision, Mission and Values

. We conduct values interviews as part of our recruitment process to ensure we are able to hire top talent that embodies concepts that align with our core values and beliefs.

Our Zencargo Vision

- "A world with smarter trade"

Our Zencargo Mission

- "To make customers' supply chain their competitive advantage"

Our Zencargo Values

We Learn Fast and Grow We Build Trust We Take Ownership
We Deliver Outcomes

A Fair Chance

Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.


More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging.

We open our doors to those who share these motivations.