Job Description

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.


You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.



The Airfield Operations Support Specialist is responsible for managing competency assessments for Airside Operations colleagues, ensuring they maintain required standards through evaluations and coaching. The role also supports the development and operational delivery of the Heathrow Snow Plan, including process drafting and vehicle readiness. Additionally, the post holder assists with daily operational needs such as resourcing and project support.

This role requires you to obtain and maintain a firearms/shotgun certificate. The application process will check for evidence of disqualifying criminal convictions, and also will require you to disclose information (via your GP) about your medical history to check for relevant medical conditions, which you will be responsible for obtaining. Guidance on the medical requirements for a firearms/shotgun certificate can be found on the Met Police's website at

Firearms application guidance notes | Metropolitan Police

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Develop and conduct competency assessments across Airfield Operations, Transport activities, vehicle use, and Winter Operations, aligned with the Airside Operations Competency Matrix. Provide coaching and feedback to colleagues following assessments, ensuring high standards are maintained and documented. Support the development and implementation of the Heathrow Snow Plan Airside, including drafting procedures and ensuring operational readiness. Assist with daily operational needs such as resourcing and project support. Perform ad-hoc workplace observations as part of Quality Management System assurance and identify areas for improvement. Collaborate with the central learning team on training interventions and deputise for the Airfield Operations Support Manager when required.

Strong operational experience in Airside Operations and a solid understanding of Heathrow's regulatory framework and documentation. Excellent interpersonal, coaching, and stakeholder management skills, with the ability to build productive relationships and deliver constructive feedback. Proven experience in promoting a positive and 'just' safety culture across operational teams. Strong written and verbal communication skills, with the ability to produce high-quality formal documentation. Must hold a valid UK driving licence and pass an occupational health medical to obtain an Airside Driving Permit to 'R' level.

Desirable Skills & Qualifications

Possess a valid LGV1 or LGV2 DVLA licence. Experience working with Quality Management Systems and conducting audits. Proficient in Microsoft SharePoint and Power BI. Strong attention to compliance and operational standards. Valid IOSH qualification

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.