to lead a team of Airport Engineers and Technicians at Edinburgh Airport. You'll ensure high-quality service delivery, client satisfaction, and team performance while supporting a fast-paced environment in the aviation industry.
Key Responsibilities
:
Team Leadership
: Manage and motivate a team to meet service delivery standards and KPIs.
Customer Satisfaction
: Address complaints swiftly and maintain high client satisfaction.
Operational Excellence
: Collaborate with senior managers and clients to ensure smooth operations.
Training & Development
: Identify training needs and create development plans for your team.
Resource Management
: Oversee daily staffing, suggest roster changes, and maintain service levels.
Problem Solving
: Ensure processes are followed and escalate unresolved issues to management.
Skills & Experience
:
2+ years in IT service delivery or leadership, preferably in the aviation industry.
Strong knowledge of CUTE, CUSS & BRS systems, and Microsoft software.
Proven leadership and team management experience.
Familiarity with airport operations and the aviation industry.
Excellent communication and problem-solving skills.
What We Offer
:
Competitive salary and benefits package.
20 days annual leave, life assurance, and pension plan (3% matching after probation).
Career development opportunities.
Exclusive discounts through Perkbox.
About Us
:
ESP Global Services
provides 24/7 IT support to the aviation industry, managing over 1,000 tickets daily. We are ISO 9001 certified and committed to quality service, security, and customer satisfaction.
Ready to Apply?
If you're a motivated leader ready to make an impact, apply now to join our team!
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