Job Description

The vacancy
Full Time Monday - Friday, 9am-5pm
We're excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings Team.
Do you have experience or knowledge of social housing? Are you looking to make a meaningful impact in a fast-paced environment? If so, this could be the perfect role for you.
Key Responsibilities
Allocate bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
Assess applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
Minimise rent loss by ensuring efficient turnaround of vacant properties.
Process tenancy changes in accordance with legislation, contractual rights, and bpha policies.
Put customers at the heart of our services-build trust and use your expertise to support their needs.
Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
Ensure tenancies are legally ended and refunds are processed accurately.
What We're Looking For
Experience or a strong understanding of social housing.
Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
Confident using IT systems, including Word, Excel, and Outlook.
Experience with Microsoft Dynamics or a willingness to learn new systems.
Ability to adapt to changing priorities and processes.
Skilled at managing a busy workload with competing demands.
Self-motivated with strong organisational skills and a team-oriented mindset.
Excellent communication and customer service skills, with a compassionate and customer-first approach.
Experience working with both internal and external stakeholders.
Employee Benefits
We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:
Cycle to Work Scheme
Retail Discounts
28 Days Annual Leave + Bank Holidays
Professional Development Opportunities
Private Health Care
Employee Assistance Programme
Generous Pension Scheme
Interviews will take place during the week commencing 6th October 2025.
Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment!
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required