Job Description

Role Title:

Allocations (Lettings) Officer

Hours:

35 hours per week, Monday-Friday

Salary:

28,897 to 36,121 per annum plus 2,329 car allowance (salary offered dependent on experience)

Location:

Dartford / Agile

Contract:

Permanent

We're looking for a dedicated and organised Allocations (Lettings) Officer to join our team in delivering a smooth, efficient, and customer-focused experience for people moving into and out of our homes. You'll play a vital role in helping individuals and families access safe, suitable housing - setting the tone for a positive landlord-tenant relationship.

In this role, you'll manage the full lettings process, from tenancy terminations to sign-ups, providing clear guidance and regular updates to customers throughout. You'll ensure accurate record-keeping and work closely with colleagues, local authorities, and external partners to meet performance targets and service standards. You'll be responsible for letting both new build and relet homes efficiently, ensuring all regulatory and health & safety requirements are met. Matching applicants to homes based on priority, suitability, and the likelihood of sustaining a successful tenancy will be key, as will your ability to support fair and equal access to housing by adapting your approach to meet individual needs.

Ideally, you'll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we'll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers, and the minimum standards expected of landlords in this sector.

For more information and full entry requirements, please see here the full job description: allocations-officer.pdf

We support agile working and will provide all necessary IT equipment to enable flexible working between your home and our Dartford office. Travel to local offices and customer homes may also be required so a full driving licence with access to a car for work is a must.

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.?Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience.

We're proud to have been recognised as one of

'The Sunday Times Best Places to Work' 2025

, based on feedback from our colleagues.

Why join us?

This is an exciting opportunity to step into a role where you'll make a real impact.

In return, you'll receive:

Excellent benefits! For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Follow us on social media to see the latest updates and hear from our employees:

Instagram: @moathomes

Facebook: Moat Homes

Ready to make an impact?

If this sounds like the role for you, apply

via https://tinyurl.com/5vvrzhuf

by

11pm on Wednesday 17 September 2025

and be part of something bigger!

Interview date:

Interviews will be held in person at our Dartford office on

Thursday 25 September 2025.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.

Job Types: Full-time, Permanent

Pay: 28,897.00-36,121.00 per year

Work Location: Hybrid remote in Kent DA2 6QE