Job Description

Job description

About Us:

ZAM FM is a growing facilities management and patient transport service provider committed to delivering safe, respectful, and high-quality care across all operational sites. We provide Non-Emergency Patient Transport Services (NEPTS) alongside trained ambulance staff, ensuring patient dignity, safety, and excellent service delivery.

:

As an

Ambulance Care Assistant (ACA) at ZAM FM

, you will carry out duties associated with

NEPTS operations

, providing safe, timely, and compassionate transportation for patients to and from hospitals, care homes, clinics, treatment centres, and private residences.

Your key responsibilities include:

Ensuring the

safe, respectful, and timely transport

of patients as trained. Supporting patients with

mobility, cognitive, or sensory impairments

using appropriate equipment (e.g., wheelchairs, stretchers, lifting aids). Delivering care in line with training, patient rights,

Medicines Management

,

consent

, and

mental capacity

standards. Administering

first aid

and

oxygen therapy

when required, within scope of training and policy. Conducting

dynamic risk assessments

in patient-facing environments. Monitoring patient wellbeing from the rear of an ambulance when no advanced treatment is in progress. Stopping the vehicle safely and escalating to the clinician or dispatch team immediately if a patient deteriorates or if concerns arise. Driving smoothly and safely in accordance with: Traffic regulations Ambulance driving training standards The Highway Code Maintaining communication with

ambulance control and dispatch

. Maintaining, cleaning, and restocking ambulance vehicles, ensuring: Legal and roadworthy condition Required clinical supplies and consumables are available Infection Prevention and Control standards are met Completing

accurate and timely reports and record keeping

(including incidents, risk, or safeguarding concerns). Working collaboratively with internal teams and external healthcare staff to ensure safe patient handovers. Promoting and protecting patient

confidentiality, dignity, autonomy, and safety

at all times. Adhering to all relevant

company policies, Codes of Conduct, and governance standards

. Demonstrating

flexibility

, including: Working 24/7 rota-based shifts (early, late, nights, weekends) Lone working where appropriate Travelling between multiple base locations when required Carrying out

any other reasonable duties

as requested by the company.

Requirements

Proven patient-facing or care experience

(preferred but relevant experience accepted).

Valid UK Full B category driving licence

with

no more than 6 penalty points

. Good knowledge of the

Highway Code

(tested at assessment stage). Strong communication, observation, and decision-making skills under pressure. Emotionally resilient and able to manage changing priorities in unpredictable environments. Willing and able to travel between sites for operational and training purposes.

Licence/Certification

Required:

UK Driving Licence - B Category

DBS Enhanced Check

(processed/verified by employer upon appointment)

Preferred:

First Aid Certification

(if not already included in training background)

Compliance & Conditions

This role is subject to an

enhanced Disclosure and Barring Service (DBS) check

. You must maintain

strict confidentiality

, with any data breach considered a

dismissible offence

. A high standard of

professional appearance and conduct

is required at all times, especially when in uniform. You must use company

telecommunication devices and digital platforms responsibly

and in line with data security and confidentiality policies.

Smoking is not permitted

while in uniform, in company vehicles, or on any healthcare-related premises.

Benefits

Competitive pay package

Free uniform

On-site parking

Ongoing training and professional development Compassion-led, supportive, and inclusive working environment Opportunities for internal career progression Statutory benefits where applicable

How to Apply

Interested candidates are invited to submit their

resume and a cover letter

summarising:

Patient-facing experience Driving credentials and penalty points Understanding of patient dignity and safety standards
ZAM FM is an

Equal Opportunity Employer

, celebrating diversity and committed to inclusion, professionalism, and patient safety across all operations.

Job Types: Part-time, Zero hours contract

Benefits:

Company pension Flexitime
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: On the road