Job Description

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.
If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!
You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.
Please ensure that your application relates to the essential criteria in the person specification.
Applications for this vacancy will be to work across North Essex
Every day is different as an ACA and you could really make a difference to our patients.
Main duties of the job
The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.
You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.
You need a full UK manual car driving licence, with one years driving experience.(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)
Your role with EEAST PTS would start with a 3 week paid training course (Monday - Friday). The training involves clinical training to be a 'First Person on Scene', patient transport driver training, and a full uniform is provided.
During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues (usually Welwyn Garden City & Barton Mills).
You MUST be able to commit to undertaking the training course as outlined above.
About us
We deliver Patient Transport Services in Cambridgeshire, Bedfordshire, Hertfordshire, North and West Essex.
Our vision is underpinned by four goals:

• Be an exceptional place to work, volunteer and learn.
• Provide outstanding quality of care and performance.
• Be excellent collaborators and innovators as system partners.
• Be an environmentally and financially sustainableorganisation.

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.
Working for Patient Transport Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:

• Pay enhancement for out of hours shift working
• NHS Pension Scheme
• Free on-site parking
• Minimum of 27 days annual leave + 8 days bank holiday (increasing with years of service)
• Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial service
• Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST

Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum pro rata (12.75 per hour)
Contract
Bank
Working pattern
Flexible working
Reference number
247-PTS-ACA-B-NE-0925-J
Job locations
Colchester, Greenstead, Clacton, Weeley, Harwich, Frinton
North Essex
CO3 9AB
Job description
Job responsibilities
Daily check of vehicle and equipment. Top-up, replenish and clean as required, reporting/logging deficiencies to Liaison Manager/Supervisor to ensure compliance with operational and legal requirements.
Clean ambulance parking bay and assist with station duties ensuring the premises are left in a safe and secure condition.
As soon as is practical, but no later than 24 hours, report vehicle accidents/incidents to the Liaison Office or EOC, ensuring the requirements of the Road Traffic Act are complied with.
Ensure vehicle and contents are left in a secure condition at all times.
Ensure that at all times whilst operating the vehicle legislative requirements (e.g. use of mobile phones) are complied with. Job description
Job responsibilities
Daily check of vehicle and equipment. Top-up, replenish and clean as required, reporting/logging deficiencies to Liaison Manager/Supervisor to ensure compliance with operational and legal requirements.
Clean ambulance parking bay and assist with station duties ensuring the premises are left in a safe and secure condition.
As soon as is practical, but no later than 24 hours, report vehicle accidents/incidents to the Liaison Office or EOC, ensuring the requirements of the Road Traffic Act are complied with.
Ensure vehicle and contents are left in a secure condition at all times.
Ensure that at all times whilst operating the vehicle legislative requirements (e.g. use of mobile phones) are complied with.
Person Specification
Qualifications
Essential

• Full car driving licence (max 3 penalty points on licence
• C1 Driving Category on Licence

Knowledge & Experience
Essential

• Experience of dealing with people, demonstrating sound customer care skills.

Desirable

• Previous work in a caring profession. Work with public involvement.

Person Specification
Qualifications
Essential

• Full car driving licence (max 3 penalty points on licence
• C1 Driving Category on Licence

Knowledge & Experience
Essential

• Experience of dealing with people, demonstrating sound customer care skills.

Desirable

• Previous work in a caring profession. Work with public involvement.

Skills Required