Job Description

Exciting opportunities available for

Bank

Ambulance Care Assistants

to join our team in

Redruth

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

Our Values underpin everything we do:

Environment working towards a Net Zero Carbon future and long-term sustainability. Diversity recognising that diversity is a powerful force for positive change. Grow unlocking peoples potential through innovation and investment. Social Value working with our communities to create opportunities and improve lives. Care delivering services with compassion, assurance, respect and empathy. Respect ensuring patient respect and dignity is central to all we do.

When you join HTG-UK, youre not just starting a job, youre joining a team driven by these values every day.

What Can You Expect?

You would be joining us in the role of

Bank

Ambulance Care Assistant (B-ACA),

delivering a vital service to our patients. Being a

B-ACA

is so much more than just driving. Its about providing safe, reliable and friendly transport to vulnerable patients who need it the most.


Its a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If youre someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, wed love to hear from you.


We are currently offering casual, zero hour positions, with shifts offered and assigned on an as-needed basis. Available shifts may include early mornings, evenings, weekends, and public holidays.

Summary Of Main Duties Include:

Patient Transport & Care -

Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.

Assisting with Mobility -

Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.

Communication & Compassion -

Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.

Vehicle Checks & Basic Administration-

Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.

Whats In It For You?

Hourly Rate -

12.50

Refer a Friend Scheme -

Earn up to 500 for each friend you bring on board

Fully Funded Training and Uniform

Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Flexible Working and Work Life Balance

- Freedom to choose shifts that suit your lifestyle

Pension Scheme

Opportunities to Grow and Develop

Engaging Workplace Culture -

with regular company updates and employee of the month

We are Looking for Great People Who:

Communicate clearly and kindly both in person and in writing Are caring and compassionate Have good physical fitness for moving and handling patients Stay calm under pressure Are reliable and punctual Have basic IT knowledge Follow procedures and protect patient confidentiality

Our Commitment to Safer Recruitment

Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:


Enhanced DBS Check (conducted during onboarding if successful)*
Right to Work in the UK Full UK Manual Driving Licence Satisfactory Employment and Character References A Satisfactory Medical Assessment

Successful candidates will also need to successfully complete a

two-week mandatory training course

on commencement of employment.


Applications for this role will be open until the 20th November 2025, although we reserve the right to close the role early if deemed necessary.

Equal Opportunities

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:


Attend mandatory training on Safeguarding children and adults Ensure they are familiar with their and the organisations requirements under relevant legislation Adhere to all relevant national and local policies, procedures, and professional codes Report any concerns to the appropriate authority * Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)