Job Description

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.
If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!
You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.
Please ensure that your application relates to the essential criteria in the person specification.
Every day is different as an ACA and you could really make a difference to our patients.
Main duties of the job
The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.
You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.
You need a full UK manual car driving licence, with one years driving experience.(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)
Your role with EEAST PTS would start with a 3 week paid training course (Monday - Friday). The training involves clinical training to be a 'First Person on Scene' and patient transport driver training, and a full uniform is provided.
It is your responsibility to attend in full, and successfully complete the course. Courses are held in Welwyn Garden City. Travel expenses will be reimbursed in line with Trust policy.
You MUST be able to commit to undertaking the training course as outlined above.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Details
Date posted
26 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year Unsocial only
Contract
Permanent
Working pattern
Full-time
Reference number
247-PTS-ACAStvng-1125
Job locations
Stevenage
Babbage Road
Stevenage
SG1 2EQ
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential

• Full car driving licence (max 6 penalty points on licence or clean if licence is obtained within two years of application).
• Literate and numerate to Trust tested level

Desirable

• C1 category licence.
• Maths and English GCSE grade C or above or equivalent.
• Advanced Driving certification.

Knowledge, Experience & Skills
Essential

• Experience of dealing with people, demonstrating sound customer care skills.
• Experience of working in a fast-paced environment, and ability to remain calm and professional
• Experience of working to deadlines and in time frames
• Awareness of Safeguarding Policy and Procedures.

Desirable

• Previous work in a caring profession.
• Knowledge of Patient Transport Services
• IT literate.

Person Specification
Qualifications
Essential

• Full car driving licence (max 6 penalty points on licence or clean if licence is obtained within two years of application).
• Literate and numerate to Trust tested level

Desirable

• C1 category licence.
• Maths and English GCSE grade C or above or equivalent.
• Advanced Driving certification.

Knowledge, Experience & Skills
Essential

• Experience of dealing with people, demonstrating sound customer care skills.
• Experience of working in a fast-paced environment, and ability to remain calm and professional
• Experience of working to deadlines and in time frames
• Awareness of Safeguarding Policy and Procedures.

Desirable

• Previous work in a caring profession.
• Knowledge of Patient Transport Services
• IT literate.

Skills Required