Job Description

Business Unit:

Cubic Transportation Systems

Company Details:

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We\xe2\x80\x99re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

Essential Job Duties and Responsibilities:

• Define, document and deliver solutions\\systems to maximize the effectiveness of the service operations.

• Provide analysis of data to ensure that the right information is made available at all times.
• Identify efficiencies and opportunities to improve Service processes within the Field Service Management Systems.
• Support in maintaining communication with external customers to ensure complete customer satisfaction and query resolution.
• Attend customer service review meetings when required
• Responsible for supporting the BS Team leaders with customer and departmental operations.
• Coordinate actions derived from the various service review meetings and progress actions.
• Supporting aspects of small project variations; inc. developing and agreeing scope, determining cost, identifying and managing resources, assessing timeframes, reporting progress and closing.
• Identify actions to reduce costs associated with services, systems, assets or maintenance.
• Share, gather and assemble data from various departments inc. Service & Maintenance, Bids & Proposals, Workshop, Production Sustaining Engineering, Engineering, Field Ops, and Helpdesk System Engineering etc. relating to obligations to the Service Contracts.
• Comply with Cubic\xe2\x80\x99s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them.

Minimum Job Requirements:

Qualifications

Essential:

• Educated to Degree level in a Financial, Science or Engineering based discipline or equivalent relevant experience

Skills/Experience/Knowledge

Essential:

• Advanced Excel and Microsoft Office skills.
• Excellent written, verbal and communication skills.
• An understanding of databases and to be able to run scripts accordingly.
• Ability to visualize data to allow simple interpretation of results.

• Advanced understanding of field service environment and / or the Underground, Main Line rail or Bus industry

Desirable:

• Experience in the transportation industry
• Proven experience of delivering full lifecycle system implementations.
• Previous experience in the management of contract variations
• Proven experience of BI tools SQL

Personal Qualities

• Diplomatic and persuasive \xe2\x80\x93 able to manage and influence change \xe2\x80\x93 knows when to escalate.
• Collaborative and innovative, constantly striving for improvements.
• Adopts an inclusive attitude in working with multiple departments across the business and gaining the most effective input and most timely response from those departments
• Capable and confident in dealing with team members across the company.
• A keen eye for detail but able to summarize complex technical issues for varying audience abilities.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Worker Type:

Employee

Cubic