Job Description

End Date Sunday 09 March 2025
Salary Range xc2xa331,151 - xc2xa332,790
Flexible Working Options Hybrid Working, Job Share
Summary This is a full time role based in our Birmingham office.

• JOB TITLE: Analyst Trade Services Client Service Team
• SALARY: xc2xa331,151 rising to xc2xa332,395 on 1st April
• LOCATION(S): Birmingham
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity.
At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.
Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether its a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.
Lloyds Banking Group seeks an Analyst for Trade Services. Join us to make a meaningful impact and grow with our dynamic team.
This role is essential in supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.
Its an exciting time for us, we're talking about the people, systems/processes, new technologies (including AI and machine learning) and implementation of new solutions we'll need to evolve our business to meet more client needs and keep pace with industry changes
Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether its a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.
Key Accountabilities

• Delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Actively identify complaints with a focus on resolution and route cause to prevent recurrence.
• Maintain accurate records of client interactions and issues - ensuring that all client interactions are documented properly, logging client requests where applicable.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.
• Take a proactive role in driving PTG and Continuous improvement identifying opportunities for waste removal

Why Lloyds Banking Group
If you think all banks are the same, youd be wrong. Were an innovative, fast-changing business thats shaping finance as a force for good. A bank thats empowering its people to innovate, explore possibilities and grow with purpose.
What youll need

• An in depth knowledge of trade products is preferable due to the complex nature of the enquiries.
• To embody and promote Lloyds Banking Group Values and Behaviours, encouraging a collaborative and inclusive team environment.
• Active stakeholder management
• Embrace innovation and skills of the future to support our digitisation agenda.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And its why we especially welcome applications from under-represented groups.
Were disability confident. So if youd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

So, if you have the background were seeking, get in touch. Wed love to hear from you and explore how you can become a key member of our ambitious and dedicated team.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.