Job Description

Job description
Role Summary
Improve sales conversion levels and drive the commercial returns of all ancillary products including travel insurance throughout the group. Managing the end-to-end supply chain, systems to maximise the revenue return. Develop and implement company strategic plan in order to achieve group objectives.
What will be your key responsibilities?
Accountable for the sales performance for all ancillaries including travel insurance, working closely with Heads of sales division to deliver conversion and sales targets
Manage the end-to-end proposition including training, sales, marketing and compliance
Manage day to day relationships with ancillary partners, in order to optimise customer, commercial and operational performance
Agree KPI's and SLA with ancillary partners, working collaboratively across the group to ensure these are met
Work to influence stakeholders across the group and beyond in order to build buy in for the proposition
Process management to improve efficiency and customer journey
Work with the sales and marketing teams and provide products to market to drive sales, ensure funding opportunities from suppliers are maximised and ensure the correct focus and product is applied
Raise sponsorship funds from suppliers for group events
Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
Attendance at overseas and UK conferences
Prepare and present reports to the board
Regular trading meetings with Heads of service
Willingness to participate in and deliver training appropriate to own development
Participate in ad-hoc duties or prepare ad-hoc information where required
Responsible for the commercial relationship with the ancillary provider to support driving growth and improving efficiencies
What competencies we are looking for?
Excellent communication, persuasive negotiation and influencing skills
Highly motivated, confident and committed
Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business
Strong stakeholder engagement skills
Relationship management
Results focused
Experience of driving team performance
Strong commercial skills and awareness
Well organised and able to manage a range of responsibilities, prioritising tasks as required
Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director
Good accuracy and numerical skills
What experience we are looking for?
Previous experience in the travel industry
Strong relationship management skills
Experience of driving sales & marketing initiatives
Proven ability to effectively manage relationships by facilitating and influencing decision making at senior executive levels
Proven track record of delivering sales
Technical Skills required
IT software packages including Microsoft Office and Outlook as well as in-house systems & reporting tools
Ability to understand, interpret and analyse data
Exceptional communication skills with all stakeholders
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
Supportive
Motivational
Innovative
Loyal
Excellence
What it's like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Skills Required