Job Description

Pets and people at the heart of everything we do.
About Us
PDSA is a special organisation that provides expert veterinary care for people across the UK who otherwise would not be able to afford to treat their pets. What we do really matters!
Our approach is unique as we combine pragmatism with a strong client care focus to deliver good clinical outcomes - we focus on measuring our impact rather than targets.
About You
We're looking for a compassionate and reliable Animal Care Auxiliary to join our out-of-hours team, acting as the first point of contact for pet owners requiring PDSA's help and support out of hours.
Your responsibilities will include:

• Answering emergency calls and providing reassurance to worried pet owners
• Welcoming clients and booking them in for out-of-hours appointments
• Handling payments and encouraging contributions from clients
• Maintaining a clean and hygienic environment, including clinical areas
• The role also includes a small amount of animal husbandry, providing support to the clinical team by assisting with cleaning and looking after inpatients

This role supports our dedicated out-of-hours clinical team during overnight shifts from 8pm to 8am (12 hours). The rota follows a repeating pattern: one night on followed by five nights off, then two consecutive nights on followed by four nights off. An additional 25% supplement will be paid on top of the advertised salary for unsociable hours.
You'll be part of a supportive team of four Animal Care Auxiliaries, sharing responsibility for covering annual leave and absences. From time to time, you may be asked to work additional shifts, for which overtime will be paid.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
About the benefits
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:

• 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year - pro -rata
• Special days off - including a paid Volunteering Day, a Celebration Day for something meaningful to you, and a dedicated Wellbeing Day to focus on yourself.
• Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
• Life Assurance policy (4 x Annual Salary)
• Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
• Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Skills Required